Help Desk Technician - FWS

Job Description

Description:

Reports to Help Desk Manager / Director of Technology

Department Technology - Institutional Administration

FLSA Status Hourly, Non-Exempt

JOB PURPOSE

To ensure the MBTS information technology systems allow the faculty, staff, and students the best possible experience when performing their necessary functions, to assist all system users by providing Tier I and Tier II technical support for, and to do so while providing excellent customer service.

ESSENTIAL FUNCTIONS

To maintain an excellent level of customer service across all user groups

Provide Tier I technical support and troubleshooting

Phone support

Remote support

In person support

Provide Coverage for the Service Desk office space

Classroom technology support

MS Teams Room

Klik Boxes

Projector/TV connections

iPad w/ attendance software

User account management

New account creation

Password resets

Network connectivity troubleshooting

Able to work effectively with the Windows Operating systems

Window 10 through Windows 11

Phone system administration and troubleshooting

Cell phone support and troubleshooting

Provide basic end user troubleshooting for campus software and systems

QUALIFICATIONS / REQUIREMENTS

MUST BE CURRENT STUDENT OF MBTS OR SPURGEON COLLEGE, AND

MUST QUALIFY FOR THE FEDERAL WORK STUDY PROGRAM VIA FAFSA

Qualifications include:

Christian with high integrity, actively pursuing a relationship with God

Minimum of one (1) year experience in the field

Certifications in related fields will be given consideration

Proficient in Windows Operating systems, including Windows 10 and 11

Experienced with iPad and MacBook

Outstanding knowledge of Active Directory users and computer operations

Must exhibit advanced technical troubleshooting skills

Experience in Academic systems, CAMS enterprise SIS and Canvas, strongly preferred

Must be a self-starter, able to work independently as well as in a team atmosphere

Positive Attitude

Desire and willingness to learn

Able to prioritize and maintain multiple job requests

Must be able to pass background screening, including driving record

Eligible to work in the United States

WORKING CONDITIONS

Shared office environment

No more than twenty (20) hours per week

PHYSICAL REQUIREMENTS

Frequently required to sit or stand for periods of time at desk or computer station

Bending at waist, sitting, kneeling, climbing, walking, crouching as job may require

Occasionally required to stand for extended periods of time.

Must be able to reach with arms and work with hand above head

Must be able to work in tight spaces

Able lift and/or move up to 25 pounds.

Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties or skills required for the position.

Midwestern Baptist Theological Seminary is an Equal Opportunity Employer

Midwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodationRequirements:

Full-time