Relationship Manager

Job Title: Relationship Manager

Department: Ohio Sales

Location: Varies

Reports To: Sales Manager

Status: Exempt

WHO WE ARE: Grover Gaming, headquartered in Greenville, North Carolina, is a software design and development company that specializes in electronic gaming throughout the United States and Canada. Having employees located in multiple states, we are working every day toward building a strong foundation of humble, passionate people, effective processes, and superior products. Our dedication to customer service, adaptability, and a diverse range of products has solidified our position as a global leader in the electronic gaming industry. Grover Gaming is a 3-year Inc 5000 award recipient, recognizing the fastest-growing privately held companies in the United States and was recently honored with a Glassdoor Employees’ Choice Award. Our company strives to support local communities and has helped raise over $500 Million for charities through its partnerships in charitable gaming markets.

SUMMARY: The Relationship Manager is responsible for being the liaison between customers and the sales team to ensure the timely and successful delivery of our products and services. A Relationship Manager will manage and develop customer accounts to initiate and maintain favorable relationships with our customers. This role will require daily travel within a designated territory in Ohio. The territory for this role will cover the areas of Mansfield, Marion, Delaware, Columbus and surrounding areas. The position provides a base salary plus monthly bonus potential along with a company vehicle, gas card and company credit card.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

RESPONSIBILITIES:

Understand and embody the company’s Mission, Vision, and Values, acting as an ambassador for these principles.

Be the primary point of contact and build long-term relationships with customers

Assist customers through multiple avenues of communication (email, phones, meetings, etc.)

Develop a trusted advisor relationship with key accounts and customer stakeholder

Ability to plan persuasive approaches and pitches that will convince potential clients to do business with our company

Develop rapport with new clients, set targets for sales, and provide support that will continually improve the relationship

Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations

Responsible for keeping current clients satisfied and delivering exceptional customer service

Responsible for working with Sales team to onboard and integrate new customers

The position will require you to work with mid and senior level management, marketing, and technical staff

Ability to handle objections by clarifying, emphasizing agreements, and working through differences to a positive solution

Arrange and participate in internal and external client debriefs

Set up meetings between client decision makers and our company’s leaders

Attendance to industry functions, such as association events and conferences, and ability to provide feedback and information on market and trends

Ability to present and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels

Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales

REQUIREMENTS:

1+ years of experience in a territory or field sales/account manager role

1+ years of sales and/or marketing experience

Proficient networker and public speaker

Experience will Sales Planning

Experience with driving sales process from planning to close

Strong interpersonal skills, including the ability to influence others

Excellent oral and written communication

Preferred Requirements:

Bachelor’s Degree

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.