Resident Relations Manager

Property Manager Responsibilities:

Diligently attempt to collect any and all charges due from the residents, taking any appropriate legal action when residents do not pay

Remain aware of competitive market conditions, maximizing rental revenues at the property and monitor rental schedule

Maintain accurate reconciliation of the property's petty cash account; Ensure that all A/P Invoices are processed in a timely manner

Ensure property is rented to fullest capacity; confirm that leasing staff techniques are effective

Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others

Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management

Ensure efficiency of staff through ongoing training, instruction, counseling and leadership

Maintain community appearance and ensure repairs are noted and completed on timely basis; This requires regular community inspections and tours.

Confirm all leases and corresponding paperwork are completed and input Yardi accurately and on a timely basis Job Requirements:

College degree preferred but not required

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred but not required

Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s)

Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action

Must possess strong attention to detail and communication skills, and sales ability

Fair Housing Certification required, National Apartment Leasing Professional (NALP) preferred

Must possess a positive attitude and the ability to smile under all circumstances

Ability to work a flexible schedule, including evenings and weekends

Successfully pass drug test Benefits:

Competitive pay

401K match

Employee rent discounts

Competitive bonus plan

Compensation: $75,000 based on experience