Senior Manager of Safety, Security, and Risk Management

Duties and Responsibilities

As-needed property visits to conduct safety and security inspections, investigations, and reviews to ensure compliance with brand requirements on safety and security policies and procedures, including human trafficking prevention efforts

Conduct human trafficking prevention awareness training at brand events and meetings

Provide expertise and participate in nuisance/abatement meetings with local law enforcement agencies and city officials to determine effective solutions to issues being encountered by specific properties

Collaborate with franchisees to proactively identify areas of exposure and develop action plans to address issues, including maintenance of brand-compliant insurance requirements

Contact franchisees (and follow up as needed) requesting compliant insurance documents

Work with priority locations to develop action plans to address and resolve criminal/nuisance issues

Assist properties with security incidents and safety issues that they encounter and provide direction and expertise with problem resolution

Lead the Crisis Communications Team's crisis response, provide leadership, and support to properties with safety and security incidents that are reported to the Crisis and Media Hotline

Assist law enforcement in responding to subpoenas and requests for information.

Testify as needed in criminal and civil litigation.

Provide on-going safety and security training for franchisees and all levels of operations management including continuing education classes

Participate in industry safety and security events, summits, conferences, and webinars

Any additional duties assigned Qualifications

Bachelor's degree required

5-7 years of safety, security, and risk management experience in hospitality (i.e. hotels, restaurants, retail, etc.)

3-5 years of multi-brand, multi-unit, regional or national experience

Knowledge of budgets and P&L statements

Knowledge of insurance policies and overall risk management activities as they pertain to physical buildings

Possess the ability to make effective, sound business decisions and the knowledge to understand the overall impact of those decisions on the organization.

Serve as the subject matter expert on safety and security to the brand • Assist in the development and on-going update of safety and security manuals, policies, procedures and programs

Effective written and oral communication skills along with the ability to interact with all levels of management.

Ability to effectively interact/communicate with all levels of operations management in the field on safety and security and related matters.

Crisis management experience.

Travel approximately 25% of the time

OSHA Teaching certification is preferred

Equal Opportunity Employer

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