PRODUCT CHAMPION

Job Details

Job Location

Muskegon, MI

Position Type

Full Time

Education Level

4 Year Degree

Description

Job Summary:

Brunswick Bowling Products is a global technology provider to bowling centers, family entertainment centers, bars, and other hospitality venues. We design and build powerful systems - including point of sale, automated scoring, cloud-based marketing systems, and apps. Brunswick is seeking a Product Advocate to join its growing and passionate team.

At Brunswick, our Product Champions are the "possibility experts" who not only wow potential clients, but also help them to understand the solutions that our products can provide. This position will both use and stretch your technical skills, as you'll be helping prospects, customers, and the entertainment industry learn how they can use our solutions to change the game.

Our systems are used in more than 60 countries throughout the planet. You'll have an opportunity to help clients worldwide understand how Brunswick can help them build their businesses.

We are looking for creative and analytical people who believe in the ethos of "Experience is Everything" and who have technical chops, an innate ability to delight our customers, and a burning desire to communicate and relate our vision to potential clients. If you're looking to work for a game-changing company, and you have an analytical and innovative mindset you'd like to use to influence the direction of a healthy and growing suite of software tools, then Brunswick is the place for you.

Responsibilities:

Strongly contribute to the messaging, positioning, and creation of sales tools for Brunswick products

Be an internal and external evangelist that enables and educates stakeholders on our product vision, capabilities, and benefits

Support international distributor group with staff education/training as well as presentations for key customers

Create engaging training content to better support our global network of customers

Provide input on enhancements and product improvements to enhance the product and increase market share Minimum Position Qualifications:

Bachelor's Degree with 4+ years experience in product, marketing, or communications role

Marketing experience including sales and/or technical support preferred

Passionate about technology

Excellent written and verbal communication skills

Strong organization and presentation skills

Experience in customer-facing and product demonstration roles

Must be self-motivated, an outstanding communicator with the ability to listen to customers and set/achieve both strategic and tactical goals that will grow our business and share

Great organizational skills and ability to manage multiple tasks

Preference for working in a collaborative, cross-team, cross-cultural capacity.

Proficient with Microsoft Office applications - Excel, Word & PowerPoint.

Willing to travel 50+% of time

Duties and Responsibilities:

(% increments must be no less than 5%)

% of Time Spent

Primary Duties & Responsibilities

60%

Assume primary responsibility for the successful presentation and education on Sync and Brunswick technologies. Primary presentations will be for strategic customers and industry events. Assists key international distributors in presentations and education for their customers or staff. Quarterly/Periodic training webinars for general Sync audience.

20%

Assume secondary responsibility for the adoption/use of Sync Scoring, POS, Management and Marketing features/functionalities after initial training has been completed. Facilitates periodic check-ins with strategic customers and reviews current account status.

10%

Create and maintain end user training content materials for Sync and other Brunswick technologies.

10%

Provide feedback to Product Management on Enhancements, Bugs, and general customer response. Maintain and enhance technical knowledge and interpersonal skills. Provide training and support systems as directed by supervisor. Maintain general trends within the entertainment industry and feed that information back in to improvements for Brunswick

Qualifications

Minimum Position Qualifications:

Skills Required

See job summary

Experience

See job summary

Education Level

Bachelor's degree or higher OR 4+ years professional work experience