ServiceNow Solution Architect

Position Title: ServiceNow Solution Architect Location: Salt Lake City (Hybrid) OPT, H4EAD, GC and USC SHARE DL, VISA and LinkedIn Position Overview: We are seeking an experienced ServiceNow Solution Architect to lead the strategic design, implementation, and optimization of ServiceNow across the enterprise.

This role will partner closely with cross-functional teams to translate business needs into scalable, robust ServiceNow solutions that drive operational efficiency, enhance student and employee experiences, and align with institutional goals.

Key Responsibilities: -Architect and deliver scalable solutions across core ServiceNow modules including ITSM, HRSD, CSM, and others.

-Design and manage integrations between ServiceNow and enterprise systems (e.g., LMS, SIS, HRIS, identity management platforms). -Collaborate with stakeholders across IT, HR, Student Services, and Compliance to gather requirements, assess current system utilization, and realign platform capabilities with strategic objectives.

-Develop and maintain architecture documentation including solution designs, integration diagrams, and technical roadmaps.

-Oversee platform upgrades, release planning, and change management processes.

-Define and enforce ServiceNow governance, security frameworks, and development best practices.

-Provide mentorship and technical guidance to ServiceNow developers and administrators.

-Evaluate emerging ServiceNow features and technologies for strategic adoption and innovation.

Qualifications: -10+ years of experience in enterprise IT, with at least 4+ years in a ServiceNow Architect or Senior Developer role.

-In-depth expertise in ServiceNow platform architecture, scripting (JavaScript, Glide), and custom application development.

-Strong knowledge of key modules such as ITSM, HRSD, CSM, and Flow Designer.

-Proven experience designing and managing system integrations using REST, SOAP APIs, and MID Servers.

-Demonstrated success in leading cross-functional projects and communicating complex technical concepts effectively to non-technical stakeholders.

Certifications any one will do -ServiceNow Certified System Administrator (CSA) -Certified Application Developer (CAD) -Certified Technical Architect (CTA) or equivalent

Full Time