Digital User Experience (UX) Design Operations Analyst

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Job Description:

At Regions, the Digital User Experience (UX) Operations Analyst provides program management input and operational support throughout user experience UX and across functional teams by increasing communication and connection points, streamlining the UX process, and driving product excellence. Coordinates the work of UX across designers, researchers, content strategists, product managers, and engineers.

Works independently on difficult assignments that are broad in nature and require ingenuity with some latitude for un-reviewed actions or decisions. Engages with business leaders and managers on projects to ensure their delivery through multi-disciplinary teams to achieve specific business outcomes. Focuses on the successful analysis and evaluation of projects that will help the UX team realize their goals on behalf of the bank.

Has a broad understanding of all UX skillsets — interaction design, content strategy, content authoring, art direction, prototyping, journey mapping, user research, motion graphics, front end development and more. Acts as the face of our UX practice and as such, are highly conversant with the skills required to deliver the best user experience for our customers across all digital platforms, from mobile to desktop, from digital account opening to online banking.

Primary Responsibilities

Coordinates requests for User Experience (UX) resources and helps manage delivery of UX work products

Attends project inception and plans meetings to help coordinate the UX effort for all projects though the facilitation of project meetings, documentation and management and communication of projects status

Engages with projects of key UX design, from co-creation of project briefs to establishing and reaching key milestones

Works with vendors on delivery of products and services for UX

Drives internal UX projects through analysis and evaluation to execution

Proactively anticipate and remove barriers and friction in the project process

Works closely with our UX managers, architects and UX leads to regularly improve team communication and process

Helps Digital Banking communicate with stakeholders about services the UX team provides and our role on projects

Establishes and evolves systems to help the UX design team run smoothly and efficiently

Nurtures and streamlines collaboration between UX, agile, front-end developers and the Americans with Disabilities Act (ADA) teams

Provides operational support and leadership for the UX design system team to determine priorities, participates in drive planning sessions and coordinating work with cross-functional teams

Promotes Regions Design System as a broad, flexible, and sustainable system for delivering design and front-end code at scale at Regions

May serve as a resource to associates with less experience

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor’s degree

Five (5) years’ experience designing successful interactive websites/applications or mobile applications

Experience with Content Strategy, Design and Front-End Development processes and practices

Experience in a project management or coordinating role

Knowledge of Content Management Systems (Sitecore is a plus)

Knowledge of website marketing and analytics

Proven track record for delivering projects involving user experience on time and on budget

Knowledge of the agile development process

Skills and Competencies

Ability to build relationships to help promote Regions’ brand

Ability to manage multiple projects

Ability to multitask, set priorities, and meet deadlines

Ability to research, analyze data, and create professional reports

Ability to work autonomously, with moderate guidance

Ability to work in a team environment when applicable

Excellent presentation skills

Excellent verbal, written communication, and organizational skills

Influential interpersonal and critical thinking skills

Position TypeFull time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:$104,458.20 USD

Median:$134,473.50 USD

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location DetailsCharlotte Uptown

Location:Charlotte, North Carolina

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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