Patient Gaming Technology Coordinator

The Patient Gaming Technology Coordinator will develop, implement, and evaluate patient gaming technology, gaming programs and recreational play for patients, families, and community partners in support of the department goals and objectives. The Patient Gaming Technology Coordinator is responsible for the initiating and supporting work efforts that maximize quality, safety, and services. Foster positive and professional interpersonal relationships with patients/families, physicians, hospital staff, community representatives, and visitors. Effectively use interpersonal communication skills to promote a healing environment. Patient Gaming Technology Coordinator will be responsible for supervision and support of gaming technology and other patient gaming technology assigned, as well as support to the studio programming/technology. Will be responsible for assisting departmental leadership with responsibilities and will represent patient gaming technology programs at an organizational level, as needed. Minimum Education

Associate's Degree Associates degree/tech degree or equivalent is required, in related field or with work experience (Required)

Bachelor's Degree In related field or work experience with children/youth in technology/gaming (Preferred)

Minimum Work Experience

2 years Minimum of two (2) years of related experience in the gaming, technology and/or health care setting. (Required)

1 year Experience with children, adolescents, young adults, and experience working with patients with life-threatening and/or complex illness. (Required)

Required Skills/Knowledge

Advanced interpersonal skills with ability to communicate and collaborate with patients and families, medical professionals, hospital staff, etc; meeting personal needs of individuals to build trust, encourage two-way communication and strengthen relationships.

Ability to apply knowledge of gaming and technology in the hospital environment that serves children and adolescents

Ability to work in a fast-paced environment, managing multiple tasks simultaneously, utilizing critical thinking and problem solving skills

Ability to comfortably work with internal and external individuals from diverse social, cultural and educational backgrounds.

Ability to identify and work collaboratively with diverse teams to achieve goals.

Ability to listen, be empathetic, motivate and follow-through, and eager to seize challenges and resolve issues

Adaptability – maintaining effectiveness when experiencing major changes in the work responsibleness or environment; adjusting effectively to change by exploring the benefits of trying new approaches and collaborating with others to make the change successful.

Diversity and Inclusion – being sensitive to culture diversity, race, gender, and other individual differences in the workforce; recognize the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.

Ability to identify differences between gaming technology used with patients and other forms of technology used for patient care and within the organization.

Effectively managing one’s time and resources to ensure that works is completed efficiently.

Required Licenses and Certifications

related to field (Preferred)

Functional Accountabilities

Patient Tech & Gaming Programming

Work with patients, families, and staff to understand the needs of patient populations in relation to programs

Assess individual and/or group needs at time of program delivery

Evaluates program outcomes

Obtain and maintain an age-appropriate and safe selection and quantity of supplies, equipment, and other materials for programs

Demonstrate the ability to respond to multiple demands at once and prioritize and delegate appropriate tasks to facilitate efficient and safe patient programming.

Exhibit ethical and professional responsibility to contribute to patient care, customer service, teamwork, and professionalism.

Coordinate the development and maintenance of departmental resources

Creates and leads the life cycle of system implementation and upkeep, including the installation, training and technical support of gaming systems.

Installs, maintains, troubleshoots, updates and repairs gaming systems and related peripheral equipment, including gaming technical support to the Seacrest studio.

Supervise gaming/tech volunteers and provide appropriate patient referrals to volunteers throughout hospital.

Work to support gaming programming in the studio environment. Patient Experience

Fosters environment for patients and families to feel heard and understood, anticipates patient and family needs, and ensures needs are met.

Collaborates with service line team and other professionals to provide activities, special visitors, events, and entertainment to patients and families hospital-wide

Assists service line team, assigned area of hospital, and/or department with intake and distribution of donations of toys and other items Interdisciplinary Collaboration

Collaborates with interdisciplinary healthcare team in order to provide optimal/well-coordinated care and advocate for patient and family needs

Works primarily with patients and families, alongside child life and other team members, utilizing appropriately-assigned gaming and technology for recreational play, co-treatment support, and all other manner of related equipment and methods

Uses formal and informal methods of communication to share program interventions, and evaluations, as appropriate

Maintains communication with interdisciplinary team members to coordinate programming

Work with other hospital programs to ensure well-coordinated care/programming for patients and families.

Collaborates with team members on research related to gaming system implementation and outcomes with relation to patient care

Cultivate strong relationships with Children’s National AV, IT, conference services, network, getwell and engineering teams.

Work collaboratively with the studio team, activity coordinators, child life and others within the department.Program Development & Promotion

Provides gaming implementation, training and technical support to the program

Attends and participates in opportunities that complement and enhance professional development.

Works with public relations, marketing, communications, foundation, and other hospital departments to promote the program internally and externally, as appropriate.

Participates in research projects related to programs and interventions.

Assist with activities to fund the program (grant-writing, support fundraising events/activities)

Assist with orientation, training, supervision and evaluation of new staff and students/interns, as assigned

Participate in setting goals and priorities for program

Develop, update, and implement appropriate materials to promote special programs.

Maintain organized records, statistics, and surveys of the programs.

Use systems and measures to evaluate the effectiveness of programs.

Manages resources of programs and hospital and ensures consistent supply of resources.

Adheres to budget set and outlined by Manager/Director

Presents in-service trainings on role and impact of programs to departments or assigned areas, increasing understanding of importance of service

Provides training, supervision, and feedback, and facilitates patient interaction to volunteers.

Co-leads special projects involving gaming and other technologies, including but not limited to presentations for leadership, donors, partners, and other key stakeholders

Serves as a representative of the program between program, department, organization, foundation and community partners

Disseminates technical knowledge, including formal training across the Child Life team and other individuals and departments across the hospital

Utilizes industry knowledge to implement best practices on all applicable gaming systems, equipment, and emerging technologies Professional Development

With Manager/Director, establishes annual goals and independently works to meet those goals.

Participates as member of assigned area or department committees as deemed appropriate.

Assumes accountability of continued professional growth and shares learned knowledge and skills with colleagues.

Maintains a willingness to learn and openness to new ideas and practices Daily Operations

Create and maintain a climate which stimulates professional growth and development by providing personal and professional mentoring and support to all staff and students.

Identify, report and resolve unit/area problems/issues or conflicts with patients, families and staff, keeping manager aware of results.

Ensure compliance with all regulatory standards.

Participate in monthly meetings

Coordinate the ordering and securing of supplies and equipment, as needed

Demonstrate knowledge and implement patient safety and quality improvementsSupervisory and Leadership Skills

Provide supervision of program, as assigned

Develop, evaluate, and update required departmental orientation, in services and trainings.

Supports leadership decisions and initiatives in a positive manner

Actively participate in policy and documentation revisions/creations

Supervise program volunteers

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance