Billing & Collections Manager

Job Title Billing & Collections Manager Department Finance Posting Date May 12, 2025 Closing Date for Resumes/Applications Open Until Filled Salary $80,392.65/ Annually Comprehensive, Cost Effective Benefits Package: Medical, Dental, Voluntary Vision, Life and Disability Insurance; FSA; HSA; Lagers Pension- L6 Tier and Deferred Compensation program; Paid Vacation; Paid Holidays; Employee Assistance Programs and Educational Benefits.

Exempt/Non-exempt Exempt Status Full time The purpose of this position is to supervise billing and collections functions, the related personnel and all customer service interactions, ensuring day-to-day operations are efficient and effective.

Essential Duties and Responsibilities The following duties are normal for this position.

These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned.

Manage employees performing collection and billing functions.

Assist in developing and implementing policies and procedures for collections and billing functions.

Handle customer service calls escalated from clerical level.

Verify daily cashier reports, proof calculations and data entry and reconcile deposits.

Prepare deposits for Police car service pickup to be deposited at the City's bank.

Review and/or process adjustments to utility billing or miscellaneous receivable accounts.

Oversee liquor and business license issuance and renewals ensuring compliance with City Ordinances.

Calculate, bill and collect special taxes or assessments and maintain records.

Prepare reports for audit and financial statements as needed.

Provide information to city personnel or outside parties as requested.

Maintain records with outside collection agencies.

Minimum Training and Experience Required High school diploma or equivalent, some accounting coursework or experience is preferred.

Two years supervisory experience in a customer service environment.

Previous experience with direct public contact.

Basic understanding of computer systems, email, spreadsheet & word processing software.

Excellent communication skills, verbal and written.

Work Environment The office environment is typical with no unusual requirements.

Some exposure to irate customers in person and via phone may cause some discomfort, but pose no risk of injury.

Some travel between City facilities may be required.

How to Apply: Online employment applications can be accessed on our City Website: The City of Saint Charles is an Equal Opportunity Employer and participates in E-Verify

Full Time