IT Specialist

Job Description

Job Summary:

We are seeking a proactive and detail-oriented IT Specialist to join our team. The ideal candidate will be responsible for:

Providing first-level technical support

Managing user accounts and hardware

Ensuring the smooth operation of various IT systems across multiple locations

This role requires strong problem-solving skills, the ability to work independently or as part of a team, and a commitment to delivering excellent user support.

Essential Duties and Responsibilities:

Provide first-level support through the IT ticketing system

Procure and configure cell phones for new users

Assist in the administration and support of Multi-Factor Authentication (MFA)

Provide user support for Office 365 applications, including but not limited to Outlook, Word, Excel, and PowerPoint

Support Microsoft Teams for communication, meetings, and collaboration

Assist remote users in accessing company systems and resources

Assign portable hardware (e.g., laptops, tablets) as requested by users

Create and maintain up-to-date IT process documentation

Maintain and troubleshoot onsite printers and related equipment

Provide IT support across multiple locations

Work independently and collaboratively with the IT vendor to resolve technical issues and manage day-to-day IT operations

Perform other duties as assigned

Qualifications:

Associate’s degree from a college or university, or two years related experience and/or training; or equivalent combination of education and experience

Proven experience in a similar IT Support or Technician role

Familiarity with RingCentral, Microsoft 365 (Office Suites), and MFA systems

Experience supporting Microsoft Teams in a business environment

Strong organizational, communication, and time-management skills

Ability to effectively present information and respond to questions from individuals and/or groups of fellow employees

Ability to work independently or as part of a team

Ability to work under pressure in a calm and efficient manner, quickly adapting to change

Experience supporting users across multiple locations, including remote users

Strong written and verbal communication skills

Benefits:

We offer an excellent benefits package, including:

Medical, dental, and vision coverage

401(k)

Life insurance and disability coverage

Vacation, holidays, and personal/sick time

Employee referral bonuses

Product discounts

And more

Equal Employment Opportunity:

Reid & Riege, P.C. is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

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Full-time