Technical Support

Day to Day Responsibilities: Provide technical support for applications, proprietary systems, and hardware/software issues via phone and chat.

Troubleshoot Windows 10/11, Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect.

Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams.

Log and document tickets clearly in ITSM Remedy for seamless issue tracking.

Meet or exceed performance targets for response time, resolution, and customer satisfaction.

Collaborate with regional and global teams to ensure smooth IT operations.

Required Skills: 1-3 years of experience in IT support or customer service.

Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.

Ability to manage multiple tasks and prioritize workload efficiently.

Excellent communication and client service skills.

Experience with ITSM Remedy (preferred but not essential). Ability to work in a fast-paced 24x7 environment.

PayRate Range: $19/HR- $21/HR