Infrastructure Technology Sales Support Manager

Job Description

Base salary between $100,000-150,000 with OTE between $130,000-180,000.

About Trafera

It’s no secret that technology has changed, especially for schools. Competing and staying successful in an ever-evolving world of digital transformation takes more than just a technology friend, it takes a true technology powerhouse partner.

Based out of Saint Paul, Minnesota with locations in the greater Twin Cities as well Oklahoma, Louisiana, West Virginia, and North Carolina, Trafera is a dynamic and growing company wholly immersed in K-12 and higher education, as well as emerging in State, Local, Education (SLED) marketplaces. We provide and service both new and recertified technology ranging from Chromebooks, desktops, mobiles, servers, storage, and networking hardware to our customers. On top of that, Trafera also provides support to educators and admins to ensure that the technology we sell can be meaningfully integrated into the student learning experience.

We are passionate about serving the needs of not only our customers but also our employees. Working at Trafera, you will be part of an energetic team surrounded by enthusiasm to support K-12 schools. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives. Come join us!

Benefits

Our total benefit package includes:

Competitive wages

Time off PTO program

401(k) plan with company match and immediate full vesting

Health, dental and vision insurance

Salary continuation and life insurances

8 paid holidays (plus 1 floating holiday)

Time off for volunteering

Job Summary

The Infrastructure Technology Sales Support Manager provides subject matter expertise on infrastructure technology within the SLED vertical, and plays a crucial role in driving the sales of our innovative solutions. You will be responsible for identifying and developing new business opportunities, building strong relationships with key decision-makers, and providing expert technical guidance to customers in the SLED industry.

Position Duties/Responsibilities

Collaborate with the Trafera sales team to effectively engage and guide customers, leveraging your extensive experience within Infrastructure technologies.

Work with Trafera partners to develop go-to-market plans that will contribute to the growth of the overall business within those partners.

Share accountability for achieving company sales targets by promoting products and solutions within the technologies you support

Conduct in-depth market research to identify trends, opportunities, and challenges within the SLED infrastructure market. Analyze competitor offerings and develop competitive positioning strategies.

Develop compelling product positioning and messaging that resonates with SLED customers.

Create product value propositions, and messaging that highlight the unique benefits of hardware products and solutions.

Collaborate with Marketing team to develop and execute demand generation programs, such as content marketing, email campaigns, webinars, and events, to drive awareness and generate leads.

Plan and execute successful product launches, including developing marketing materials and sales enablement tools. Collaborate with cross-functional teams to ensure a smooth and effective go-to-market process.

Provide sales teams with the necessary tools, training, and support to effectively sell hardware products into the SLED market. Develop sales presentations, product demos, and customer success stories.

Demonstrate a deep understanding of our hardware products and their applications within sled infrastructure, including networking, storage, and server solutions.

Build and maintain strong relationships with key partners, as well as industry influencers. Gather customer feedback and insights to drive product improvements and innovation.

Provide general troubleshooting to customer issues when needed.

Required Skills/Abilities/Education

Bachelor's degree or equivalent practical experience.

At least 5 years of experience working with and supporting hardware technology with an expertise in Networking, Servers, Storage, and VoIP.

Preference will be given to candidates with industry standard certifications such as Cisco, CompTIA, etc.

Strong understanding of the sled industry and its specific hardware infrastructure requirements.

Exceptional communication skills that allow for effective engagement with customers

Technical aptitude and the ability to learn new products and technologies quickly

Problem-Solving Skills needed. Must be analytical and possess problem-solving skills to address complex technical challenges

Strong time management skills and a proven track record of self-motivation.

Adaptability to a dynamic environment and the capability to manage multiple priorities.

Collaborative skills that allow for seamless integration within a team.

Proficient in public speaking skills for presentations at industry events and professional development sessions.

The ability to travel for business to tradeshows, company meetings, and customer-facing engagements is required. Travel requirements can vary throughout the year based on the demand, but travel requirements will be up to 40%.

EEO Statement

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws.

The hiring process for successful candidates includes successfully completing a team interview and background check. We E-verify all new hires.

Full-time