Guest Experience Associate

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$18 - $22 hourlyResponsibilities:

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Connect with the housekeeping department to ensure guest accommodations are ready

Mitigate customer complaints as needed

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

General bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications:

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

High school graduate, GED recipient, or equivalent

Well-versed in taking telephone calls and handling stressful situations

Has previous experience or working knowledge of Microsoft Office and reservation management systemsAbout Company

Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape.

In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport.

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Full-time