Service Writer

Job Description

Landscapers Supply, Inc.

Department: Service and Parts

Job Title: Service Writer

Reports To: Store Manager

Job Location: Anderson, SC

Full/Part Time: Full

Direct Reports: No

Salary/Wage: $17 and up, based on experience; participation in service shop monthly incentive plan

About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware)

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.

Think you’d be a good fit?

Join the Landscapers Supply Team!

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:

Innovate – Strive to be the best in space and inspire a growth mindset

Motivate – Develop all employees and instill a common purpose

Praise – Love our customers and teammates via open communication

Amaze – Exceed the expectations of every customer!

Collaborate – Work together in a positive, flexible and efficient way

Trust – Have respect for all customers and teammates – integrity matters!

Landscapers Supply is a place where you can make an IMPACT every day!

Benefits (some benefits may vary based on FT / PT availability)

Health/Dental Insurance

Paid time off

Paid holidays

401(k) matching

No Sunday hours

Employee discount

Professional development

Opportunities for advancement

Job Description

As our Service Writer, you are the face of the Service Shop to our customers. Your role is to facilitate quick and efficient customer service for our customers through clear communication and efficient processing of necessary paperwork. You also track the status of repair work to facilitate a return time to the customer as fast as possible. This is a mid-level role that basically is the orchestra conductor for the Service Shop, one that combines great people skills and efficient technical ability. You are supported by a Service Coordinator who handles most of the non-technical physical tasks.

Responsibilities

Listen to initial customer requests for service

Complete initial repair orders and receive customer approvals to proceed with service work

Collect Service Charges from customers to begin repair process

Receive customer equipment and pass to Service Coordinator for staging

Complete necessary paperwork to accompany equipment

After receiving initial diagnostic, complete estimate for repair with needed parts

Verify warranty eligibility for repair

Obtain necessary estimate approval from customer to proceed with repair

Assign repair orders to Service Technicians for triage and repairs

After completion of service work, notify and arrange customer pickup or delivery

Collect payments and close repair orders

File necessary warranty claims

Track status of all equipment in the shop and facilitate its progress

Update customers on delays or changes in service

Maintain cleanliness and presentation of Service Office

Open and close cash register each day

Maintain and present new equipment alternatives in Service Office to customers as appropriate

Required Qualifications

Experience speaking with and directly serving customers

Ability to have positive and friendly interactions with customers

Ability to have clear communication with customers and colleagues

Ability to efficiently complete required processes

Ability to be organized and calm in a fast paced environment Desired Qualifications

Experience in a repair shop

Basic knowledge of engines and parts

Basic knowledge of a Point of Sale system

Basic knowledge of Microsoft Office

Physical Requirements

Ability to lift and handle up to 70 lbs.

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