Hotel Front Desk Agent

Job Description

This position is scheduled mainly evening and weekend shifts

What Makes a McKibbon Front Desk Agent?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

A Day in the Life:

You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.

You will maintain positive guest relations at all times.

You will resolve guest complaints and ensure guest satisfaction.

You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

You will process all guest check-ins, and verify registration information with the guest.

You will handle overbooked or 'walked' guests.

You will accept and record wake-up call requests.

You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

You will resolve discrepancies on the room status report with housekeeping.

You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

Previous experience working as a front desk agent or in a similar role

A high school diploma or equivalent vocational training certificate

Experience working at a hotel establishment (highly desired)

Proficiency with computers

Basic math skills

The ability to provide excellent customer service and maintain a professional demeanor at all times

The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:

Great verbal and written communication skills

The ability to create a fun and supportive working environment

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Full Time Associates:

Comprehensive benefits package including medical, dental, and vision

Life insurance

Pet Insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)

401K Savings Plan with 50% matching funds

Associate referral program

Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Wellbeats APP to support physical and mental wellness

Personal Wellness: All Associates

Fundraising matching funds program

Team volunteer opportunities

24/7 chaplain services

Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply