Chat Support & Sales Representative - TPA

Job Description

Join our team here at OneTouch Direct, where we believe exceptional service and fun go hand in hand! As a leading provider of contact center solutions since 1998, we've grown alongside renowned Fortune 500 companies, ensuring our clients and their customers receive top-notch support.

As a Chat Support & Sales Representatives supporting, you'll be the friendly, helpful voice behind the screen, assisting T-Mobile customers with their inquiries and guiding them through our amazing services. If you have a passion for communication and love engaging with people, then you're in the right place!

Your Role Will Include:

Providing friendly and efficient chat support to customers, addressing their questions, concerns, and needs.

Engaging with potential customers, showcasing our services and encouraging sales through great conversations.

Utilizing chat tools to ensure seamless communication and quick responses.

Making personalized recommendations and upselling products where appropriate.

Diving into data entry and maintaining accurate records of customer interactions.

Ready to take your career to the next level with OneTouch Direct? We can’t wait to meet you!

Requirements

1-2 years of sales and customer service experience preferred.

Excellent written communication skills that engage and inform.

Ability to handle multiple chat interactions simultaneously.

Solid computer skills, navigating different platforms with ease.

Passion for helping others and creating positive customer experiences.

High school diploma or equivalent required.

Flexible schedule availability to support our dynamic customer base.

Benefits

Full time. 40 hours per week schedule with overtime opportunities!

Great pay. Hourly base salary + unlimited commissions + benefits!

Training. Paid training & development

Benefits. Health Care Plan (Medical, Dental & Vision)

Growth. Opportunity for professional and personal growth

Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Guaranteed hourly base pay + UNLIMITED COMMISSIONS. Earn up to $1,000 PER WEEK in commissions alone!

Full-time