Vice President of Revenue Cycle Management

Job Description

Vice President of Revenue Cycle Management

Serenity’s mission is to help individuals take back their lives through innovative healthcare technologies and we are committed to creating the best patient experience in the industry.

The Vice President of Revenue Cycle Management reports directly to the senior executive team and plays a crucial role in driving Serenity’s growth. This leader owns the negotiation of timely and favorable outcomes with insurance companies and other partners on matters of payments, appeals, etc. The VP of RCM also leverages data insight, a bias for action, and strong management skills to measure and improve internal performance and efficiency. Impact in this role directly enables Serenity to continue to expand and help an ever-increasing number of patients on their healing journeys.

Job Type: Full-time (On-site)

Location: Atlanta, GA

Primary Responsibilities

Track, optimize and report on key RCM performance indicators

Oversee resolution of patient concerns regarding claims processing and billing issues

Improve policies and procedures to minimize days in A/R

Coordinate effectively with multiple business functions

Ensure integrity and compliance in all collection-related processes

Promote a positive and solution-oriented team culture

Develop team members’ functional expertise and professional skills

Qualities We’re Looking For

Sincere desire to help patients take back their lives from health struggles

Demonstrated commitment to metric-based management, with the ability to leverage data and KPIs to improve performance and efficiency

Demonstrated skill in negotiating escalated claims appeals

Sense of urgency and drive to achieve results

10+ years experience in senior leadership roles in professional billing (not solely 3rd party or facility based), including experience with a large or multi-state company – outpatient mental health preferred

Experience in employee selection, training and onboarding, and engagement

Ability to coach team to achieve key performance indicators

Ability to assist senior leadership in identifying and addressing obstacles to financial performance (e.g. Charge Capture, Payment Posting, Denial Management, Patient Collections, Overfunded Accounts, Coding Trends, Payor issues)

Experience with all areas of billing noted above

Certified Coder, Biller, or Credentialer

Demonstrated skill in critical thinking, time management, detail orientation, and professional communication

Benefits

Find real meaning in your work as you contribute to significantly improving thousands of lives

Opportunity for ownership (equity) and executive experience in a fast-growing company

Competitive pay based on experience

90% of medical, dental and vision insurance premiums covered by company

Company-paid life, AD&D, and disability insurance

Paid time off and 10 paid holidays annually

401k and Roth IRA

Who We Are

Serenity offers innovative treatments for depression, anxiety, ADHD, PTSD, bipolar disorder, OCD and more. We have operations in UT, CO, AZ, NV, TX, GA, FL, VA and IN and continue to grow rapidly. Serenity has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. Serenity’s approach to treating mental illnesses is to offer holistic options and treat the whole person.

This position is contingent on successfully completing a criminal background check and drug screen upon hire.

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Full-time