Customer Service Representative

Job Description

Position Summary:

Luminex, one of the largest Global Home Fragrance & Candle companies, is seeking a talented, outgoing individual to join our Candle-lite Customer Service team as a Customer Service Representative. The Customer Service Representative provides customer support by analyzing, processing and responding to customer and sales team inquires.

Key Responsibilities:

Responsible for all aspects of order entry and processing including order review, receipt confirmation, price verification, and shortage reporting

Communicate with customers by phone and email regarding order status from shipping to delivery

Support customer requests and inquires as needed

Work closely with other departments and immediate team members to ensure that specific customer needs are being met

Provide reporting to Sales and customers as needed

Work with Deductions to resolve customer invoice disputes and deductions

Communicate with Transportation to ensure customer's shipping needs are efficiently and effectively completed.

Works with freight forwarders and couriers to coordinate the movement of product and shipments

Responds to export inquiries, processing and completing international shipping papers, advising status of orders, shipping advice, etc. for international air and ocean shipments.

Support a positive team environment, contributing to other's tasks and activities when available and need

All other duties as assigned.

Education and Experience:

High School Diploma

JD Edwards experience preferred

3 to 5 years of experience in Customer Service/Order Entry, Logistics or Inventory Management required

Microsoft Office efficiency - Specifically Excel

Experience working and supporting International Orders

Accurate Data Entry Skills

Ability to work independently

Ability to analyze data

Excellent written and verbal communication skills

Must be able to adapt to change and fast pace environment

Positive, outgoing personality

Physical Demands:

Vision and hearing correctable to within normal ranges.

Must be able to speak and write clearly and distinctly.

Ability to bend and stoop when filing or performing other job related duties.

Must be able to work around fragrance oils, potpourri, candles, etc. regularly throughout the day.

Work Environment:

Typical office environment - accommodations will be evaluated where needed.

Location:

Leesburg, OH and must be willing to travel to Blue Ash location when necessary (no relocation provided.)

Full-time