Applications Engineer

Job Description

Position Summary

An Applications Engineer designs, develops, and maintains NABCO product applications, focusing on understanding customer needs and ensuring applications function optimally and safely. This position is responsible for processing customer orders, designing, and implementing programs and applications for all technical issues to assure complete customer satisfaction through all stages of the process. Applications Engineering works closely with Sales, Distributors, Customer Service and Engineering departments to identify requirements, translate them into drawings, technical specifications, and production documentation. This position may also be involved in technical support conversations.

Essential Functions

Translate customer requirements into technical specifications and understand the specific application.

Provide and adapt drawings and design specifications using AutoCAD and SolidWorks.

Create lists of components with dimensions and other information for fabrication or accounting purposes as well as manufacturing notes for various types of door products.

Collaborate with sales, engineering, and production teams to meet customer needs.

Create and maintain documentation for applications, including design specifications, production documents with safety usage in mind.

Ensure accuracy of Bill of Materials (BOM), cut lists, instructions, and other critical information accompanying all manufacturing paperwork.

Troubleshoot and resolve technical issues related to applications and support the Technical Service team with proper component numbers as needed.

Optimize application performance for speed, stability, and efficiency.

Communicate technical information effectively to both technical and non-technical audiences.

Perform other duties associated with the process of manufacturing and supplying automatic and manual doors and components, including presenting info, estimating, and managing projects.

Use appropriate technology, procedures, processes, and systems to consistently deliver results.

Support R & D Engineering with new applications to meet emerging needs.

Ensure drawings provide necessary details for fabrication and installation.

Other duties as assigned.

Qualifications

Knowledge, Skills, Abilities

Strong mathematical ability and customer service skills

Organizational skills and the ability to handle a wide variety of orders and data with attention to detail

Knowledge of manufacturing and customer order processes

Excellent analytical and problem-solving skills; forward thinking

Concise and professional writing, presentation and, and verbal communication skills

Exceptional interpersonal skills, the ability to work positively/effectively with people at all levels to get results

Proficient computer skills including MS Office (Outlook, Word, Excel, etc.)

Sound knowledge of various CAD packages: SolidWorks preferred, DriveWorks knowledge is a plus

Ability to work independently and collaborate within the team

Knowledge of SAP

Ability to read architectural drawings and pay attention to details

Education, Training, Experience

Associates degree in drafting or a related field required

1-3 years’ related experience in construction, manufacturing, installation, or a related field required

Product line (doors/windows) and customer-to-factory order processing experience are desired

Experience in reading architectural and structural prints desired

Minimum of two years’ drafting experience required

Working Conditions and Physical Demands

Long periods of sitting and working at a computer are required, with regular exposure to the factory. Sedentary work is performed in an office with little to no no exposure to extreme weather or hazardous conditions. Typical office equipment such as a computer, laptop, and phone are used. May be noisy due to proximity to factory. This position requires regular exposure to the factory, which includes extreme weather conditions; noisy, dusty, and dirty environments; and motorized equipment that pose potential safety hazards. Reaching above shoulder height and below the waist, as well as lifting to 30 lbs. is required. Proper safety procedures, lifting techniques, and personal protective equipment guidelines are always to be followed. This position may require extended hours and overtime depending on business needs.

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Full-time