WMS Application Analyst

Job Description

JOB SUMMARY:

As a WMS Application analyst, you will be responsible for designing, configuring, testing, documenting and delivering critical operational functions for L’Occitane Group Distribution Center and the clients they support. The position acts as a first line of response for system issues. The Engineering team is seeking a self-motivated professional, with strong analytical and technical skills, and a willingness to learn more. The successful candidate is expected to understand inventory, warehousing and supply chain domains as well as the processes associated with maintaining warehouse management systems.

JOB RESPONSIBILITIES:

Support and resolve any technical or operational issues related to the WMS promptly to minimize disruptions to warehouse operations

Work closely with operations to provide short-term workarounds and long-term solution to production problems

Be a liaison between Operations Leadership and Engineering team to align strategies and lead continuous improvement efforts

Lead and actively participate in all phases of process optimization, bug fixes, including requirements gathering, functional and technical design, system design and development, testing and roll-out and support

Execute system configuration changes in various environments including changes in Production

Manage the documentation and organization of configuration changes, business process and training guides

Utilize warehouse systems and business knowledge to serve as a mentor for IT and Operations team members who need assistance understanding processes

Be the subject matter expert on functional and technical discussions with all stake holders involving WMS

Support and maintain WMS integration with internal/external systems and third-party applications

Effectively communicate with business parties and technical teams in providing timely and relevant information

Be involved in technical support and software training, providing analytical, in-person technical assistance as well as superior customer service

Create and maintain integration and automation between multiple databases, including SQL database imports, queries, reports, stored procedures, etc.

Perform routine to complex technical work on custom reports and minor enhancements and integrations between systems using industry standard programming languages, tools, and frameworks.

KEY PERFORMANCE INDICATORS:

Operations feedback and issues resolution

Proactive contribution to group initiatives and projects

Clear, continuous communication with IT and business stakeholders

REQUIREMENTS:

EDUCATION:

Bachelor’s degree in business information technology, supply chain, or similar field Preferred

EXPERIENCE:

2 - 5 years’ experience with Warehouse Management Systems (WMS), Manhattan Scale experience preferred

Minimum of 3 years of using SQL for query and report development in a Supply Chain setting

Experience with the use of Windows Servers and the management of the Servers

Experience managing Issues and New Requests in a central Reporting Tool – JIRA Preferred

Minimum 3 to 5 years in operational support and/or software implementation experience

Warehouse Operations experience a plus

SKILLS:

Proven ability to work effectively in a team structure; highly motivated, focused, self-driven and results oriented.

Deep understanding of relational databases with regards to Supply Chain Applications (Microsoft SSMS knowledge & SQL Proficiency a must)

Familiarity of scripting languages including JSON, PowerShell, MS-DOS scripting, etc

Working knowledge of information technology systems including network, security, compute, storage and application platforms

Knowledge of high-level system design methodologies and techniques (such as data/process flow diagrams, integration mapping, etc.).

Demonstrated ability to effectively analyze and troubleshoot data and database related issues

Excellent attention to detail in troubleshooting, problem solving and root cause analysis skills

Highly organized with time management skills and the ability to function in a fast-paced multifunctional environment where priorities change quickly

Ability to balance multiple priorities and drive tasks to completion

Experience working in a team-oriented, cross-function collaborative environment

Always having an eye for continuous improvement opportunities, and continuous learning mindset

Flexible and adaptable with a schedule that could include nights, working required holidays, and weekends with occasional after-hours requirements

PHYSICAL & TRAVEL REQUIREMENTS:

Commute to warehouse location

Able to sit in front of a computer screen for long periods of time

Able to stand and walk for long periods of time

All Applicants:

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