Remote or Office Call Center Agent

Job Description

Join our team at Geauga Credit Union as a Call Center Agent, where you can work remotely or in our office. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our members over the phone. This role offers a great opportunity to showcase your communication skills and problem-solving abilities.

Responsibilities:

Handle inbound and outbound calls from members regarding their accounts

Assist members with account inquiries, transactions, and issue resolution

Provide information on products and services offered by the credit union

Maintain accurate records of all interactions with members

Adhere to all compliance and regulatory guidelinesQualifications:

High school diploma or equivalent

Previous customer service experience preferred

Excellent communication skills, both verbal and written

Strong problem-solving abilities

Ability to work independently and as part of a team

Proficiency in basic computer skills

Full-time

Hybrid remote