Credit and Collections Supervisor

A services company is seeking a skilled Credit and Collections Supervisor to join their team. The Credit and Collections Supervisor will oversee all processes of cash posting, billing and collections. The ideal candidate is a proactive and results-driven leader with strong process improvement expertise.

Salary: $$85,000 - $90,000

Location: Houston, TX - Onsite

Type of Position: Direct Hire

Responsibilities:

Monitor and manage the end-to-end invoicing, collection, and cash application processes.

Oversee the timely management of all AR aging components and ensure adherence to company policy.

Analyze AR data, establish and manage KPIs and metrics, and report progress on collection efforts.

Prepare feedback and performance reports on payment collections.

Maintain accurate records of invoices, deposits, and customer account activity.

Negotiate with customers on overdue accounts and implement strategic action plans to improve collections.

Investigate customer credit risk and advise on credit applications, payment terms, deposits, and credit limits.

Design and implement processes to improve cash flow and reduce receivables.

Oversee credit and collection operations, including credit analysis, collection strategies, and conflict resolution.

Manage collection activities, including contacting delinquent customers, expediting payments, and referring accounts to collection agencies as needed.

Establish and enforce procedures for final payment demands and negotiation of payment terms.

Train, evaluate, and manage credit and collections staff to ensure departmental goals are met and support business objectives.

Develop departmental goals aligned with broader company goals.

Maintain customer account integrity and confidentiality, including PCI compliance.

Continuously evaluate and improve credit and collections processes.

Assist in lien waiver processing and verify account balances as needed.

Requirements:

Bachelor's degree preferred

Minimum of 5 years of progressive experience in AR, Credit, and/or Collections

Strong understanding of the full Accounts Receivable process, especially Collections for B2B and B2C.

Experience in collections and billing processes and ability to identify processes to ensure accuracy

Experience in developing, monitoring, and evaluating the progress of team using KPIâ s to drive success

Ability to work in a fast-paced environment

Strong MS office and receivable systems

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