System Support Specialist

Job Description

Job Description:

This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Position will work under the direction of the NEST Center Operations Manager in support of the NASA End-user Services & Technologies (NEST) program. Such assistance and resolution are provided for personal computers, mini/mainframe computers, and client-servers as well as Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Fulfillment of duties will require the employee to work on-site at NASA Marshall Space Flight Center (MSFC). This position will require the ability to lift and carry packages and materials up to 40lbs.

Primary Responsibilities:

Deliver all new services to customers including mobile and computer services

Troubleshoot and resolve customer issues assigned to the employee

Interact daily with NASA customers to provide consult on NEST services

Initial problem identification and troubleshooting of system problems and primary interface to NASA customers

Provide system support and guidance to adjust or obtain services

Assist end users with hardware and software requests

Qualifications:

High school diploma

Minimum of four years of experience providing IT support, including both PC (Windows) and Apple (Mac OS, iOS, iPadOS) devices.

Proven experience troubleshooting and resolving technical issues related to Windows PCs and Apple products (Mac computers, iPhones, iPads).

Ability to independently troubleshoot and resolve issues on both PC (Windows) and Apple (Mac, iOS, iPad) platforms.

Proficiency in troubleshooting, configuring, and providing support for Apple devices (Mac OS, iOS, and iPadOS), including mobile phones and tablets.

Working understanding of federal systems and cybersecurity regulations or knowledge of the NASA applications (e.g., NAMS, IdMAX, etc.)

Familiarity with NASA and/or federal networks or knowledge of the HQ Center and Agency network and its operations

Proven ability to work in a customer-focused environment, delivering timely and effective technical support for both Windows and Apple users.

Full-time