Hotel Front Desk Agent

Hampton Inn in Tamarac, FL is looking for one hotel front desk agent to join our strong team. We are located on 5701 Madison Ave, Tamarac Fl 33321. Our ideal candidate is self-driven, punctual, and engaged.

Benefits

We offer many great benefits, including free early access to your pay through Homebase.

Responsibilities

Job description

Full Job Description

Overview:

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

Immediately greet guest and offer to assist with their needs.

Register and assign guests to hotel rooms.

Establish method of payment and verify credit.

Make and confirm reservations.

Compute bills, collect payments, and make change for guests.

Transmit and receive messages, using telephones or PMS system.

Respond to guest requests in a timely manner.

Receive and resolve guest complaints, elevating to supervisor if necessary.

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Perform bookkeeping activities, such as balancing accounts and conducting audits.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Follow sustainability guidelines and practices related to HHM’s Earth View program.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Ensure overall guest satisfaction.

Perform other duties as requested by management.

Experience

High School diploma or equivalent preferred.

Previous customer service experience or equivalent training required.

Knowledge of PMS systems preferred.

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25pounds, bending and reaching, stooping, kneeling, or crouching.

Job Types: Part-time, Full-time

Benefits:

Employee discount

Health insurance

Paid time off

Schedule:

8-hour shift

Evening shift

Holidays

Night shift

Weekend availability.

Ability to commute/relocate:

Tamarac, FL 33321: Reliably commute or planning to relocate before starting work (Required)

Experience:

Hotel experience: 1 year (Preferred)

Qualifications

Hotel experience: 1 year (Preferred)

We are looking forward to reading your application.

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