Help Desk Engineer (LAX)

Help Desk Engineer (LAX)

El Segundo, CA, United States of America

AllSafe IT is looking for an experienced Help Desk Engineer to work on-site with one of our clients three days a week and in our office headquarters the other two days a week.

About You

Able to commute to El Segundo 3 days/week and Pasadena 2 days/week

Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya)

3-4 years of experience handling T2-3 IT support requests

Love of learning and willingness to continually grow

Proactive in identifying and resolving issues before escalation

Interest in process improvement and contributing to team success

Preferred: experience with POS hardware and software, especially Toast POS, kiosk, and backend set up

Skills

Experience with: Microsoft: Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals; Azure Fundamentals, Administrator Associate, Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate

Experience troubleshooting and managing without supervision: Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365: Teams Administrator Associate, Plan and design Teams, AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer, UniFi Network and Ubiquiti Enterprise Wireless, Veeam Backup and Replication

Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)

Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve technical issues

Strong focus on customer satisfaction and relationship building

Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated

Managing multiple tasks simultaneously, prioritizing, and meeting deadlines

Ability to collaborate effectively with other team members

Willingness to adapt to change and interest in professional growth

Ability to follow detailed processes

About Us

AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are: Good Character, Deliver the Perfect Client Experience, Pursue Growth, Create Fun, and 100% Teamwork.

Health, dental, and vision insurance

401(k) with employer matching

2 weeks of vacation/year

40 hours of sick pay/year

8 hours of paid volunteer time/year

8 paid holidays per year

Monthly employee outings! Some things we’ve done this year are: Dodgers game, pottery wheel class, karaoke, Top Golf, escape room, etc.)

Performance-based quarterly bonus program

Weekly "stretch goal" bonus program

Reimbursement for passing quarterly certification exams

Bonusly employee-to-employee recognition program

Dog-friendly office

Job Responsibilities

Provide on-site support to assigned client

Provide remote technical support to clients and internal teams

Provide technical documentation for all incident and request management, suggesting efficiencies where appropriate

Continuous growth in skillset and benchmarks

Acting as a technical owner and providing VIP client support

After-Hours On Call Rotation

Pay: $22.67-32.00/hr

Apply For This Job

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