Operations & Customer Success Manager

Company Overview

Bingltd is dedicated to enhancing people's lifestyles by relentlessly pursuing excellence and delivering best-in-class products. We believe that a better life is built on exceptional quality, innovation, and an unwavering commitment to customer satisfaction.

We are seeking a highly organized and experienced Office Manager with a strong background in customer service within the furniture or furniture-related industry. This role is essential in ensuring smooth office operations, providing excellent internal and external customer support, and overseeing key administrative and HR processes. You will also be responsible for managing key accounts and ensuring our customers are well taken care of.

Core Values

Be a Team – Trust, Commitment, Accountability, Diversity, Healthy Conflict

Be Transparent – People & Processes, Honest Communication, Instant Access to Customers, Fight for the Truth

Be Service-Minded – Simplicity, Knowledgeable, Customer-Focused

Key Responsibilities Customer Service & Account Management

Serve as the main point of contact for key accounts, building long-term customer relationships and ensuring top-tier service.

Handle customer service escalations with professionalism and urgency.

Work closely with sales, logistics, and production to deliver excellent customer experiences.

Understand product details, industry expectations, and proactively resolve client issues.

Office Administration & Operations

Oversee daily office operations and ensure effective communication across all departments.

Manage administrative support such as scheduling meetings, preparing reports, and maintaining records.

Maintain office supplies, equipment, and service relationships.

Implement and enforce office policies and procedures to improve efficiency and workflow.

Human Resources (HR)

Manage hiring, onboarding, and termination processes.

Conduct performance reviews in collaboration with department managers.

Administer employee benefits and assist with related inquiries.

Ensure company policies and employee handbook are current and clearly communicated.

Qualifications & Requirements

Minimum 2 years of HR-related experience in an office or operational setting.

Experience in customer service within the furniture or furniture-related industry is required.

Proven ability to manage key accounts and maintain high levels of customer satisfaction.

Strong understanding of office operations, performance management, and employee communication.

Excellent interpersonal and written communication skills.

Highly organized and detail-oriented, with strong problem-solving abilities.

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.

Familiarity with BambooHR or other HR platforms is a plus.

Must pass a background check.

Benefits

Health Compensation

Retirement Plan

Dental & Vision Coverage

Short-Term Disability

Life and Critical Illness Insurance

Paid Time Off