Document/ Mail Specialist

Job Description

Document/Mail Specialist

The Document/Mail Specialist provides administrative support to the department by accurately and promptly processing all mail and distribution services with a high level of customer service. The ideal candidate will possess an excellent work ethic, customer service skills, a professional demeanor, and a high degree for attention to detail. This role is designed to support the direct and indirect channels as business needs are recognized for our three credit union partners.

S3 STAR Values:

Service

Teamwork

Attitude

Results

Location: Onsite- Canton, MD

TOP JOB RESPONSIBILITIES:

Receive/pick-up and sort, interoffice mail and deliver mail to respective departments on site.

Track courier and accountable items (FedEx, UPS, Certified Mail, etc.). Verify and keep records on incoming return mail and properly label and store by following established process.

Print, sort, shred member confidential letters, mail, checks and prepare for daily mail processes.

Research, read, and route unidentified and generic mail. Inform internal customers of proper procedures for outgoing mail.

Manage daily inventory, organizing, ordering supplies, coordinates, stages receipt of bulk mail and moving inventory.

Other responsibilities and opportunities:

Effectively and efficiently manage daily/weekly reporting requirement and communicate with management or internal partners as needed.

Manage all incoming and outgoing items in the assigned Department’s mailroom.

Collect, distribute, track and report lost, missing, and damaged mail or inventory.

Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

1 year administrative/clerical experience, required.

Highly organized and able to prioritize workload.

Strong communication skills with ability to carry out directions verbally and written.

Basic understanding of Microsoft Office (Word, Excel, Outlook).

Must be able to adjust quickly to shifting priorities.

FLSA: Nonexempt

PERKS AND BENEFITS:

Group medical, dental, and vision coverage insurance

Generous Paid Time Off

Up to 11 Paid Holidays Per Year

401(k) With Employer Match and Discretionary Contribution

Employee Referral Program

Wellness Programs

Peer-to-Peer Recognition Program

Salary commensurate with experience with an expected range of $18.00/hour - $19.00/hour.

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Perform basic mathematical computations; Comprehend materials and follow instructions; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Motivate, lead, influence and collaborate with others both internally and externally; Handle confidential/sensitive information; Exhibit excellent customer service skills

Frequently: Works independently, little supervision needed; Effectively communicate verbally and in writing; Compile, copy and compare information

Occasionally: Perform advanced or non-routine mathematical computations

Physical Requirements-

Constantly: Stand- Remaining upright on the feet, particularly for sustained periods of time.; Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another; Use hand/fingers to handle and feel; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently; Push/Pull/Carry up to 25 lbs.

Frequently: Sit- Remaining in a seated position for long periods of time; Reach- Extending hand(s) and arm(s) in any direction; Climb and maintain balance; Stoop, kneel, crouch or crawl

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.

Full-time