Application Administrator

Job Description

NextStep Recruiting is supporting our banking client in their search for an experienced Application Support professional with a strong background in consumer loan and financial services software systems. This hybrid position focuses on providing internal user support across platforms such as EntraPass, iLobby, Safebanker, Cimcon, DMP Entre, MatchIT, BlueBeam, Verint Ops Center, Verint Video Investigator, Remote Link, Questsoft, Verafin, and FRR MesaTek. Ideal candidates will have experience supporting bank employees in consumer lending operations, including personal, auto, RV, watercraft, and HELOC/home improvement loans.

Key Responsibilities:

Serve as the go-to application support resource for EntraPass, iLobby, Safebanker, Cimcon, DMP Entre, MatchIT, BlueBeam, Verint Ops Center, Verint Video Investigator, Remote Link, Questsoft, Verafin, and FRR MesaTek system-related issues.

Troubleshoot and resolve user issues related to banking software applications used across loan origination, security, and operational platforms.

Collaborate with IT teams and vendors to escalate and resolve software bugs or performance issues.

Provide training, documentation, and process support to internal users as needed.

Monitor incident tickets and service requests to ensure timely resolution, supporting employees from Eastern through Mountain time zones.

Participate in software updates, UAT, and rollouts.

Work onsite Monday through Thursday, with remote work on Fridays.

What We’re Looking For:

3+ years of application support experience within the banking industry, preferably supporting systems used in consumer lending, branch operations, or security compliance.

Strong hands-on experience with platforms such as Verafin, Questsoft, or EntraPass is highly desirable.

Familiarity with financial services applications that support workflow automation, security access, document management, or fraud detection.

Proven ability to troubleshoot, document, and support software issues in a fast-paced banking environment.

Excellent communication and interpersonal skills; able to collaborate with both technical teams and non-technical users.

Prior experience working in a hybrid environment and supporting multiple time zones is a plus.

NextStep Recruiting provides equal employment opportunities (EEO) to all employees and applicants regardless of race, color, or applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.

Full-time

Hybrid remote