SR IT Consultant/Systems Administrator - Azure / VMWare / Microsoft

Job Description

At F1 Technology Group we are seeking a Sr. IT Technical Consultant/Senior Systems Administrator to join our growing team!

We are looking for a high-level technician that is experienced in:

Networking (switch configuration, VLANs, routing, monitoring tools, etc.)

Firewall (configuration, rules, etc.)

Systems Administration (Azure, Windows Server setup/troubleshooting, SharePoint)

SAN/NAS (storage configuration, troubleshooting, etc)

Backups (Veeam/Datto, best practices, etc)

This role is a technical role so you will be responsible for both designing and implementing technology while maintaining a high level of customer communication.

This role is responsible for the entire project life cycle from the initial design, proposal, meetings, and implementation as well as be an escalation point for other technical staff.

This is not a remote position.

The ideal candidate is someone who embodies our core values, is highly passionate about IT and always learning the newest latest and greatest trends in technology.

Our Core Values:

Integrity

Understanding

Innovation

Communication

Reliability

Responsibilities:

Oversee the installation and analysis of operating systems, network systems, software, and hardware

Strategic consulting with clients and team to improve system/business efficiency by consulting with end users and providing innovative solutions

Design, implement, and support server architecture including: Windows Server, SQL, VMWare, etc.

Design, implement, and support network architecture: WAN and LAN connectivity, routers, firewalls (Sonicwall and Meraki), and security.

Monitor system operations to detect potential problems and design, implement, and support disaster recovery solutions

Design and present client proposals

Implement network systems to support communication between all departments

Provide quality assurance review of new and existing software products

Communicate effectively with C-level and business owners

Ability to work independently and direct a team of technicians

System documentation maintenance and recommendations.

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Functions:

Improve customer service, perception, and satisfaction.

Fast turnaround of customer requests.

Ability to work in a team and communicate effectively.

Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.

Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

Document internal processes and procedures related to duties and responsibilities.

Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

Ability to be a technical resource for escalated tickets and provide assistance to team members

Work through a daily schedule that has been established through the dispatch process.

Responsible for entering time and expenses as they occur.

Participate in on call rotation.

Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Qualifications:

Advanced understanding of operating systems, business applications, printing systems, and network systems.

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

Diagnosis skills of technical issues.

Ability to prioritize, multi-task and adapt to changes quickly.

Deadline and detail oriented

Technical awareness: ability to match resources to technical issues appropriately.

Service awareness of all organization’s key services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide services.

Self-motivated with the ability to work in a fast-moving environment.

Education:

BA in Computer Science, Information Technology

Azure, Cisco, Microsoft, VMware (industry standard) certifications are a preferred

7 years of IT or related experience.Company Description

As a growing IT MSP provider, F1 Technology Group is seeking driven, experienced team members that are passionate about technology and customer service.

Full-time