Platform Lead

Platform Lead Customer Identity Solutions

Location: Hybrid - London UK

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

We're seeking a talented Platform Lead to lead the strategy, delivery, and ongoing optimisation of Merlin's Customer Identity and Access Management (CIAM) capabilities.

About the role

This is a high-impact position within the Digital & Data division, responsible for enabling secure, seamless, and scalable digital identity journeys across our global guest-facing platforms.

You'll oversee internal engineers and supplier delivery teams, ensuring high performance, strong governance, and alignment with business goals. Collaborating closely with cloud, data, application, and security teams.

Responsibilities • Lead a team of talented and experienced engineers and specialists. Managing the team, providing training and performance management. • Lead the design, implementation, and maintenance of the Identity Management platform, ensuring high performance, availability, and scalability. • Maintain and continuously improve service level agreements (SLAs) and operational KPI's • Lead the lifecycle of such platforms, including design, implementation and maintenance. • Collaboration with stakeholders, prioritising initiatives and aligning with business goals. • Deliver reports on platform usage, metrics and trends.

Skills and Expertise • Bachelor's or MSc in Computer Science, Information Technology, or a related field (or equivalent experiences) • 5+ years experience managing Identity Management or similar hybrid cloud platforms. • Experience with cloud platforms (Azure, AWS) • Expertise in scripting/automation tools (Terraform, Powershell) • Microsoft Certification (Bonus points) • Understanding of IAM protocols • Knowledge of governance frameworks like TOGAF or ITIL, and familiarity with compliance standards (GDPR)

Interview Process • Recruiter Call • Hiring Manager Intro • 1-2 stage Panel Interview

Our recruitment process typically takes around 4-5 weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.

We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status

*Unfortunately, due to the high volume of applications, not all applicants will receive feedback*