Associate IT Operations Engineer

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

As an Associate IT Operations Engineer, you will be part of our global Operations department.

You will be working shifts with a team of IT Operations Engineers that cover our 24/7 operations. This position works with open-source technologies such as Linux, Apache, Tomcat, and Icinga, along with Windows, and some DTN proprietary software.

What you will be responsible for:

Apply professional-level technical skill and judgement to provide non-routine technical support for IT operations. Focusing on quick outage recovery and root cause analysis

Manage incidents and communicate highly technical information to both technical and non-technical personnel

Create timely and accurate event notifications and incident logs

Assist with systems administration, maintenance, and hardware and software upgrades

Add to our knowledge database, to ensure expertise sharing and learning from engineers located in various countries takes place

What you will bring to the role:

1-2 years professional experience in an international 24/7 environment

Knowledge of Windows and Linux administration (Redhat/CentOS/Debian/Fedora) for complex production environments

Technical troubleshooting and problem-solving skills. Ability to perform diagnostic routines to isolate and correct system-related problems

Experience with server and application monitoring tools (such as Icinga, Datadog) is a plus

Excellent troubleshooting and critical thinking capabilities

Familiarity with the ITIL service management process

Capable of creating documentations based on daily interactions with other support teams

Customer focus, always looking for ways to deliver the highest possible quality

Organized and disciplined in following procedures, with a positive attitude and willingness to support

Excellent communication skills in English, both oral and written

What you can expect from DTN:

Competitive Salary

Generous PTO

Flexible work arrangements

Healthcare coverage extended to three dependents on day one of employment

Retirement plan

Unlimited access to 13k+ courses via learning platform to support employee career advancement

Employee Assistance Program (EAP)

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2025), a testament to our global commitment to creating a positive workplace culture.

Applications for this position will be accepted until June 13. Interested candidates are encouraged to submit their applications before the specified deadline.

The targeted hiring base pay range for this position is between PHP 32,083 and PHP 45,833 monthly. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

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Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

We have great benefits at DTN – apply today to find out more!

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

** DTN is an Equal Opportunity Employer

Minorities/Women/Veterans/Disabled

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