Client Services Manager, Labs

Job Description

The ideal candidate would have the following qualities/skills: PAY RANGE: $60,000 - $70,000

Regular attendance and punctuality

Ability to prioritize, multitask assignments, and problem-solve

Be in the office during normal business hours to take client calls

Ensure that the requirements of the client are well defined, understood, and communicated to the laboratory staff through LIMS logins, program specifications, lab notes, and project kick-off meetings

Excellent communicator capable of leading a team.

Ability to motivate team members and train them when necessary

Manage Project Management team and Field team

Seek opportunities to increase productivity within the Project Management and Field teams

Ability to use (or learn to use) LIMS and other computer software

Ability to work under pressure

Organizational skills

The ideal candidate would possess:

Bachelor's degree in a Science or English field

Experience in an environmental laboratory

Supervisor/Management experience would be a plus

This position will work closely with Laboratory management, leading the Project Management and Field Technician Teams. They will be responsible for the following:

Prompt report turnaround to maintain client satisfaction

Assistance in training

Answering/directing client phone calls

Assisting with Chain of Custody review, reports, and invoicing as needed

Managing pre-logged work orders, the field schedule, and schedule changes

Scheduling of team members to maintain coverage daily

Essential Functions

Work with the Operations Manager to ensure prompt report turnaround to maintain client satisfaction

Supervise field services team, sample receiving team, and project managers to create a seamless throughput of data

Answer/direct client phone calls and concerns to the appropriate staff

Assist with review of chains of custody, reports, and invoicing as needed

Manage pre-logged work orders, the field schedule, and schedule changes

Performs other job-related duties as assignedSupervisor Responsibilities

Supervises, hires, trains, provides work direction, and problem-solving assistance for employees; also oversees the daily operations of client-facing staffRequired Qualifications

EDUCATION REQUIREMENT – Bachelor’s degree in science- or English-related field

Experience in project management for an environmental laboratory

Supervisory experience is a plus

Familiarity with EPA, ASTM, SM, etc. methodologiesKnowledge, Skills & Abilities

General knowledge of chemistry and lab operations; ability to properly review data and reports for the various methods used

Strong verbal and written communication skills

Management skills; ability to lead a team and provide training and guidance to subordinates

Professional demeanor and appearance; ability to serve as a representative of the company; ability to work with clients regarding lab supplies and analysis

Ability to prioritize and multi-task

Organizational skills and attention to detail

Proficiency in Microsoft Office programs, including MS Word and Excel

Ability to read, count, and write to accurately complete all documentationWork Environment

While performing the duties of this job, the employee regularly works in an environmental laboratory setting. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents. Duties frequently involve repetitive motions and eye/hand/foot coordination. Testing priorities and timelines may serve as a source of emotional stress.

The employee is occasionally required to walk, lift, carry, balance, push, pull, kneel, crouch, reach, handle, grasp, and feel.

Use of applicable Personal Protective Equipment is mandatory when in the lab.Travel

Not applicableOther Duties

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Alliance reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.

Key Benefits Include:

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

401(K) Plan with Competitive Match

Continuing Education and Tuition Assistance

Employer-Sponsored Disability Benefits

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired after July 1st)

Profit Sharing or Individual Bonus Programs

Referral Program

Per Diem & Paid Travel

Employee Discount Hub

EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.