Sales Order Processor

Job Description

You deserve a job you love

Volt is immediately hiring for a Sales Order Processor in Irvine, Ca

As a Sales Order Processor you will:

Support Regional Account Managers.

Back up to Receptionist for breaks and lunch hours including time off; coordination of time off required.

Responsible for processing and confirming purchase orders from customers/wholesalers using our SAP system.

Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description.

Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI.

Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems

Review and correct all part numbers and pricing on all purchase orders with attention to detail.

Generate shipping labels or bill of ladings for each shipment and cross reference unit order parts.

Communicate with freight carriers and compare rates per order from all carriers to determine optimal shipment pricing.

Process and audit invoices, email invoices to customers. File electronic invoices on server.

Efficiently file all orders including original purchase orders, packing slips, bill of ladings, approvals, and any notes.

Log all shortages, backorders, mis-ships on SRA, sales returns approval log. Investigate request to bring replacement or credit resolution.

Provide the warehouse pack slip, bill of ladings, commercial invoices, and shipping labels to ensure all orders ship in a timely manner.

Work with Customs Broker on exceptions and provide necessary documents as requested.

Maintain a relationship with freight carriers to ensure shipments are clear and delivered without incidents.

Educate customers on Returns, SRA and freight claim policies and procedures.

Sustain up to date information on parts and product changes and revisions.

Other duties as required.This is a Contract position until end of September 2025

The ideal candidate will have:

SAP Sales Mgmt. experience.

Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multi task, have great organizational and verbal and written communications skills.

Good conflict resolution, customer retention and satisfaction skills.

Proficient in Microsoft Word, Excel, Outlook, and Internet searching.

Interpersonal, ambition, strong work ethics, a willingness to learn and self-motivated.

Excellent listening, negotiation and telephone skills. Friendly, passion to help others,

Experience in delivering customer focused solutions based on customer needs.

Ability to work in a fast paced, team based environment, with flexibility and ability to excel.

FedEx and Freight logistic shipping. Experience in quoting and creating bill of ladings, and commercial invoices.

Excellent ten key by touch, and 65 WPM and numerical data entry skills.

College degree; BA or equivalent in business administration or comparable work experience; 5-7 years in customer service, administration, account management or coordinator.

Proven track record maintains customer accounts with high volume order processing.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice

Pay Rate: $21.00-$23.00 hour

Monday to Friday, Day shift

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at . Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.