Call Center Representative

Job Description

Salary: $22.00 - $26.00 HOURLY

WHO WE ARE

WHY KINSLEY CONSTRUCTION?

Competitive salary and benefits package; including Single and Family Medical Insurance/Dental/Vision, Short/Long Term Disability, Life Insurance, 401K Plan with company match, (9) paid holidays, and up to (20) days PTO.

Opportunities for career advancement and professional development.

A collaborative and inclusive work environment.

A company committed to safety, quality, and integrity in all projects.

The chance to be part of a respected construction company with a long history of excellence.

SUMMARY OF POSITION

Kinsley Materials is seeking a Call Center Representative to join our team. This position plays a key role in ensuring a smooth customer experience by answering inbound calls, collecting order details, and entering accurate information into our order tracking system. This is a great opportunity for someone who is organized, reliable, and thrives in a fast-paced, team-oriented environment.

TYPICAL RESPONSIBILITIES / ESSENTIAL FUNCTIONS

Answer incoming customer calls in a professional and timely manner

Collect and confirm key order information, including material type, quantity, delivery details, and job site location

Accurately enter all order data into the internal order log system

Communicate effectively with dispatch, operations, and sales teams as needed

Provide outstanding customer service by resolving general inquiries and escalating issues appropriately

Maintain organized call records and documentation

Perform other related duties as required

REQUIREMENTS

Previous experience in a call center, customer service, or dispatch role preferred

Strong communication skills and attention to detail

Comfortable working with computers and data entry systems

Ability to multitask and remain calm under pressure

High school diploma or equivalent required

HOW TO APPLY

If you are interested in a position at Kinsley Construction, please apply on our website at or mail, fax, or email a resume including salary requirements to:

KINSLEY CONSTRUCTION, LLC.

PO BOX 2886

YORK PA 17405

(Fax)

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Full-time