Application Specialist I

Job Description

About NECI

NECI is the leading Automation solutions provider transforming manufacturing, lab operations, process development and process control across a range of process industries in Northeast.NECI relentlessly seeks to drive the outcomes that ‘change the game’ for our clients and is seeking team members to join in our mission.

Here’s What You’ll Get

Highly competitive Medical, Dental, and Vision Insurance

Flexible Spending or Health Savings Accounts

Unlimited Vacation Time

10 Paid Holidays

12 Paid Weeks Maternity Leave

Pet Insurance

Retirement Savings: 401(k) and Employee Stock Ownership Plan

Employee Referral Bonus

Professional Development Reimbursement

Company Paid STD, LTD, and Life Insurance

Role Summary

We are looking for an Application Specialist to work closely to support our Account Executives, Sales Executives, Application Engineers, and Order Management Specialists in pursuit of sales opportunities. As an Application Specialist, you will collaborate with the customer to provide guidance regarding product orders and proposal requirements, while assuring high levels of customer service and customer satisfaction in accordance with our Core Values.

Duties and Responsibilities

Produce and provide proposals for customer solutions by listening to and evaluating our customer’s requirements thereby selecting and delivering innovative process control outcomes according to our customers’ and principals’ standards and practices.

Actively participate in growing our valve automation business to meet annual company sales goals targets in our coverage area by promoting and fostering NECI’s reputation as a total valve supplier for ball valves, butterfly valves, valve automation, and solutions. Includes participating in training, developing a sufficient knowledge base of all product lines our company represents, being able to readily access all necessary information to develop and cost-estimate valve automation solutions, and demonstrating a satisfactory competency level to meet the expected standards of performance necessary to deliver valve automation solutions to our customer base in a timely manner.

Achieve desired sales results for annual initiatives by participating in NECI and principal new product launches, probing and uncovering customer needs and pain points, and applying our technology and product solution offerings.

Provide support & technical services to customers by assisting users with start-up, checkout, calibration, and resolving product and/or service problems based on our principals’ standards and practices along with NECI internal procedures.

Additionally, you will be responsible and accountable for following through on all customer orders, punctual proposals, returns, credits, and invoicing issues etc. to a satisfactory resolution in accordance with our Core Values.

Support on time delivery by assessing customers’ needs, determining the factories’ abilities to meet those needs, and negotiating mutually agreeable due dates with the customer. As appropriate, assist in expediting products and services with our suppliers and principals to meet or exceed committed customer expectations. This includes anticipating or recognizing situations or circumstances when total customer satisfaction is at risk and taking ownership of resolution.

Demonstrate effective communications skills working with cross functional teams to drive timely resolutions as well as illustrate the value we add through our technology offerings and our commitment to world-class customer service in support of our customers’ objectives

Identify new sales opportunities and ensure consistent service by maintaining accurate customer information data utilizing NECI tools, including CRM (Customer Relationship Management) (Sales Force) and ERP (Enterprise Resource Planning) (IFS), identifying, and qualifying new opportunities with our customers, and fully supporting our Account and Sales Executives’ plans and strategies for account growth and penetration.

Understand and actively participate in our quality management system by adopting our ISO 9000 quality policy and all appropriate elements of our quality management system. This will require dedicating your efforts to the reduction, elimination, and prevention of quality deficiencies, and initiating proper actions to prevent the occurrence of nonconformities related to our products, services, processes, and quality system. This also includes your timely participation as required in Corrective and Preventive Action Requests, Quality Circles/Teams, and collaboration with other Company Departments on continuous improvement initiatives.

Participate in the company’s safety and health program by understanding and following the established policies and procedures of our Safety and Health Manual, notifying appropriate Supervisors/Managers of any observed workplace safety and health compliance issues, and implementing appropriate recommendations to help improve our Company’s overall Safety and Health Program.

Maintain and develop professional and technical competence by attending periodic factory or principal-based training sessions, appropriate web-based training classes/seminars, periodic “hands-on” training, departmental meetings, as well as periodic professional development workshops or classes.

Stay current on changing market conditions and competitor activities affecting our customers and inform supervisor/manager and appropriate NECI personnel.

REQUIREMENTS

Bachelor's degree in business preferred, or equivalent combination of an associate degree, training, and experience.

0-3 years of work experience

Competitive Spirit: while sales are compensated for a job well done, we are seeking someone self-motivated and driven by the pursuit and satisfaction of exceeding customer needs, meeting or exceeding goals and delivering growth to the business.

Demonstration of an appreciation for technology and a mechanical aptitude

Proven experience in customer facing roles (does not need to be technical sales experience) and a passion for people and engagement with an audience.

This role offers a competitive salary rate of $60,000-$70,000, based on experience.

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of NECI. NECI will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: NECI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.

Full-time