Restaurant & Retail Supervisor (GCF)

**Immediate openings, ability to start in days

Starting Pay – $22.00/hr + Tips!

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!

Store Hours – Monday - Friday 10:00am - 9:00pm; Saturday & Sunday 9:00am - 9:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Restaurant/Retail Supervisor – this position will perform all restaurant and retail duties.

Ghirardelli's employees are the face of our company. They set us apart from other retailers.

Join us today!

The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return and fosters an environment that makes Ghirardelli a great place to work for our employees.

Scope of Responsibilities

Store Management

Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response

Effectively and timely communicates with all levels of the organization by following company standards of team building, recognition, and professionalism

Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll

Restaurant and Retail Operations

Effectively prioritizes daily store activities under the direction of the general manager

Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed

Serves a principal point of contact with corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves

Upholds the values of exemplary customer service by modeling behavior and leadership

Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service

Responds in a timely manner to all escalated customer service issues

Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed

Properly uses MICROS system and its functionality

People Management

Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments

Develops Chocolateers using coaching, mentoring, and empowerment practices

Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager

Serves as a general resource and role model for Chocolateers

Specific Knowledge and Skills:

Clear, professional, and effective oral and written communication

Team-building skills of empathy, rapport-building, delegation, and empowerment

Ability to manage time effectively and be self-directed under minimal supervision

Ability to conduct evidence-based business forecasting for sales and resource needs

Familiarity with point-of-sale systems, such as MICROS

Knowledge of restaurant or retail management techniques

Education and Work Experience:

High school diploma or GED preferred

One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred

Working Conditions

Rare to Occasional ability to lift and carry up to 50 pounds

Ability to travel to various locations across the country.