Assistant Manager

Tropical Grille is looking for some awesome Assistant Managers to join our team! If you enjoy a fast paced, hands-on environment, this job is for you!

Job Summary

The Tropical Grille Assistant General Manager performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead.

Major Tasks, Duties and Responsibilities Include:

Coordinate daily Front of House and Back of House restaurant operations.

Lead your team to success.

Deliver superior service and maximize customer satisfaction.

Respond efficiently and accurately to customer complaints.

Regularly review product quality.

Organize and supervise shifts and stay at prescribed labor budgets.

Evaluate staff performance and provide feedback to improve productivity.

Conduct staff evaluations on time and completely.

Estimate future needs for goods, kitchen utensils and cleaning products.

Ensure compliance with sanitation and safety regulations. (DHEC)

Manage restaurant’s good image and suggest ways to improve it.

Control operational costs and identify measures to cut waste.

Create detailed reports weekly and conduct daily store audits.

Promote the brand in the local community through word-of-mouth and events.

Train new and current employees on proper customer service practices.

Manage labor

Ability to delegate tasks

Recruit, select and hire best candidates for open positions in the restaurant

Provide counseling to all employees in written and verbal forms, as well as disciplinary actions in accordance with company policies and procedures

Develop and supervise schedules of team members. Ensure shifts are adequately staffed

Requirements

Ability to work 50 hours a week

Reliable transportation.

3 Strong Supervisory references will be required.

A minimum of 3 years proven work experience as a Restaurant Manager, Restaurant General Manager or Hospitality Manager.

Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff

Familiarity with restaurant management software, like MobileBytes, Heartland Restaurant and others.

Strong leadership, motivational and people skills.

Time management skills

Acute financial management skills

AS degree in Business Administration; hospitality management or culinary schooling is a plus.

Physical Requirements

Ability to stand and walk for extended periods of time

Ability to occasionally sit, balance, reach with hands and arms, climb, crawl kneel, stoop and or crouch

Ability to lift items of up to 50 pounds

Tropical Grille Mauldin LLC is an EEO employer - M/F/Vets/Disabled

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