Front Office Manager

Front Office Manager - Wythe Hotel

About Wythe Hotel

Within a restored 1901 factory on the Williamsburg waterfront — Wythe Hotel offers privacy amongst the crowded city. A discreet historic Brooklyn residence for those seeking retreat from the city that never sleeps. Our original timber ceilings, concrete floors, and arched windows from 1901 frame an essential Brooklyn experience that celebrates the neighborhood's industrial heritage and creative spirit.

As we evolve into Brooklyn's definitive luxury destination, we seek a Front Office Manager who will be an architect of guest experiences and a guardian of our unique service culture.

Position

The primary focus of this position is to set up the Hotel Service Teams for success every day.

That goal can be split into 3 main areas;

1 - Setting the teams up for success - our success is measured by the excellence of the guest experience.

Ensuring we have provided the Front Desk, Bell, and Housekeeping teams with everything they need to be exceptional.

Clear Direction and understanding of expectations. Excellent training and ongoing follow up.

Reliable and consistent support to all staff members. We will always support them in their decisions and choices.

Providing flexible schedules, working with HR to ensure staff are feeling competent and supported.

2 - This is an Administrative role.

Scheduling, Payroll, Inventory, Guest data, Review responses.

Providing clear communication to the Hotel team as well as the other Departments within the hotel.

Directing projects and priorities for the Hotel Team.

3 - Holding the team accountable to high expectations

Delivering excellent training and regular/direct feedback to all our staff on their work performance.

Supporting them as they learn, while expecting them to be excellent.

This role will require consistent communication with the whole team, helping them understand our goals, ensuring they are committed to those goals, and then supporting them as they reach those goals consistently.

Patience, and being excited about the rewards of coaching and mentoring our team are key.

As Front Office Manager, you'll be responsible for the continued development and collaboration of the "Wythe Way" philosophy. Creating an environment where every guest interaction feels genuine, thoughtful, and attuned to their individual preferences. You'll lead the team entrusted with our guests first and last impressions, ensuring those moments reflect our commitment to discrete luxury and thoughtful authenticity.

Reporting directly to the Wythe Hotel executive team, you'll serve as both a strategic leader and a hands-on mentor, cultivating a team that delivers service so seamless it appears effortless.

Service Leadership Responsibilities

Intuitive Anticipation

Design and implement systems for gathering pre-arrival intelligence on guest preferences

Train staff to observe and document in-stay patterns that enhance future visits

Create proactive service protocols that anticipate needs before they arise

Develop room preparation standards that create personalized welcome experiences

Schedule daily walk throughs of all hotel rooms with house keeping teams

Discrete Luxury

Design guest recognition systems that are subtle yet meaningful

Establish protocols for privacy management and information protection

Train staff in the art of invisible service—being present without being intrusive

Implement communication standards that emphasize measured responses and emotional intelligence

Cultural Connection

Develop staff knowledge of Brooklyn's art scene, cultural institutions, and hidden gems

Foster relationships with local galleries, museums, and artists

Create neighborhood guides that go beyond typical tourist recommendations

Arrange access to exclusive cultural experiences for guests

Position the hotel as a genuine connection point to Brooklyn's creative community

Operational & Administrative Excellence

Design concierge services that focus on proactive itinerary planning

Manage staffing, scheduling, and budget administration with precision

Oversee payroll, inventory, and regulatory compliance

Analyze performance metrics to continuously refine operations with finance controller

Lead implementation of technology enhancements

Champion sustainability initiatives aligned with our commitment to authentic luxury

Team Development & Cultural Stewardship

Lead daily pre-shift and stand up meetings

Implement a cultural mentorship program for new team members

Develop assessment tools that measure both technical skills and cultural alignment

Establish recognition systems that celebrate service excellence

Collaborate closely with Le Crocodile and Bar Blondeau leadership to ensure consistent service standards across all venues

Coordinate with F&B teams to create seamless guest transitions between hotel and dining experiences

The Ideal Candidate

Experience & Technical Expertise

3+ years of management experience in luxury hospitality settings

Proven success in developing and maintaining service standards

Experience with guest recognition programs and preference management

Demonstrable financial acumen and budget management skills

Knowledge of luxury hotel operations and systems

Cultural Competencies

A desire to learn and understand the psychology of luxury hospitality

Natural ability to read social cues and adapt service accordingly

Appreciation for the tension between warmth and professional distance

Sense of the appropriate level of familiarity for different guest types

Cultural fluency and awareness of global hospitality standards

Personal Attributes

Poised presence that conveys quiet confidence

Articulate communication style that is warm yet precise

Meticulous attention to detail without appearing fussy

Natural curiosity about people and their preferences

Patience and genuine enjoyment in developing others

Aesthetic sensibility that aligns with our understated luxury positioning

Our Commitment

We view this role as central to our vision of becoming Williamsburg's definitive luxury destination. As such, we offer:

Competitive compensation commensurate with experience

Comprehensive health benefits

Professional development opportunities and cultural immersion experiences

Employee dining program at Le Crocodile and Bar Blondeau

Hotel stay benefits

This position offers the rare opportunity to help shape the future of luxury hospitality in Brooklyn—creating experiences that honor our industrial heritage while establishing new standards of discrete luxury and authentic service.

Wythe Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Art of Discretion. Relax, it's Brooklyn.