Front Desk Agent

Job Summary

The Admiral's Inn is a year-round hotel located in Ogunquit, ME.

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of the hotel guest’s experience.

This is a full time position and will be a combination of mornings, afternoons and evenings. Weekends and holidays are included.

Responsibilities

Manage all aspects of reservations.

Perform all tasks associated with the reservation process; check-in, check-out, room assignments, handling keys, etc.

Manage in person, online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Provide information about our hotel, available rooms, rates, and amenities

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

Upsell additional services and enhancements, when appropriate

Maintain updated records of bookings and payments

Other duties and tasks may be assigned to you on a day to day basis.

Qualifications

The following is preferred but not required

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role, is preferred. We provide extensive training and support.

Experience with hotel reservations software

Customer service experience

Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.