Express Service Advisor

Employees of the Mike Savoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966. We pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.

Mike Savoie Volkswagen is seeking an experienced, customer service minded, Service Advisor to add to our team. If you're looking for a great environment where dedication, hard work and integrity are valued, apply today!

Benefits:

Competitive Compensation:

Salary Plus Commission

PLUS Lucrative Year-End Bonus!

Monthly CSI Bonus

Unlimited Earning Potential

Fast-paced dynamic work environment

5 day work week - NO Weekends! NO Late Nights!

Quality Healthcare

BCBS/BCN Medical (PPO and HMO plans offered)

Company Sponsored Health Savings Account (HSA) Available

Dental and Vision Coverage

Life and AD&D Insurance

Short Term Disability Insurance

Aflac

401K with Company Match

Paid Vacation

Professional Sporting Events Company Raffles

Company Apparel Program

Holiday and Monthly Birthday Celebrations

Support of Business Development Center to Aide in Maintaining a Full Appointment Schedule

Responsibilities:

Write Repair Order after verifying customer's complaint

Effectively and accurately communicate customer complaint on repair order

Ensure that customers receive prompt, courteous, and effective service

Punctual and dependable team player

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandle

Work effectively with technicians and parts department to ensure quality service

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain customer satisfaction scores at or above company standards

Reinforce company policies and adhere to company standards

Encourage compliance with applicable laws and regulations

Qualifications:

Organized and friendly personality

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Acceptable driving record and valid driver’s license

Prior Volkswagen experience a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.