Assistant Branch Manager

Job Description

The Assistant Branch Manager (“ABM”) is a team member who reports directly to the

Branch Manager. The ABM is responsible for the day-to-day branch operations, management of

customer service representatives, and teller staff. The ABM performs a variety of complex duties

to serve customers/prospects by providing excellent customer service with the highest degree of

accuracy and professionalism, while fully exploring customer needs and providing appropriate

products and services. The ABM will also provide leadership, direction, and guidance to the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however, other duties may be

assigned:

Have a thorough and comprehensive understanding of all retail products and services and

sufficient understanding of all bank services to make effective referrals to other business

lines.

Cross-sell all bank products and services through branch sales efforts to achieve bank and

individual goals, including consumer loans.

Maintain a comprehensive knowledge on related policies, procedures, and rules and

regulations, including robbery procedures. Must be familiar with aspects of BSA reporting.

Ensures on-going compliance with audit procedures and other applicable guidelines.

Opens/Closes the Branch and adheres to all Bank security procedures during this process.

Coaches less experienced staff on a regular basis to improve their sales and operational skills

for the betterment of the individual, team, and bank.

Is responsible for the completion of various daily, weekly and monthly reports assigned,

including operational, risk, and sales. Review and approve timecards, vault balancing, teller

and vault audits, overdraft approvals, stop payments, debit card limits and disputes, and

ATM balancing.

Performs day to day maintenance, admittance and billing as well as annual audits of Safe

Deposit Boxes.

Opens new accounts and uploading documentation to core systems.

Oversee staff adherence to performance expectations.

Handles and follows up with customer grievances and research items in accordance with

bank policy.

Perform other duties as required.Company Description

We support entrepreneurs because we are entrepreneurs.

Citizens State Bank was founded on the belief that personalized

care with quality products and services should be accessible to everyone.

We are dedicated to providing effective banking solutions that are

tailored to your needs.

Full-time