Bilingual CSR

Job Description

We are seeking a Bilingual CSR to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This is a 1st shift position Mon-Fri 730am-430pm and pays $18 per hour to start. Interested candidates must have at least 1 year of previous CSR experience to be considered and must be fluent in English / Spanish.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Full-time