Senior IT Telecom Analyst

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Position Summary

This position is responsible for the operational support of complex data and voice network solutions. This position requires a thorough understanding of TCP/IP, routing, switching, and a general understanding of VOIP, wireless and firewall technologies. Network automation with programming and scripting are additional skills that are highly valued. The successful candidate will be a self-starter who exceeds with little supervision and works with small teams using Agile engineering principles.

*Senior IT Telecom Analyst represents a level at which career may stabilize for many years.

Responsibilities

Support internal data networks with focus on improving reliability

Troubleshoot LAN, WAN and wireless network performance issues

Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators

Provide timely resolution to trouble tickets

Contributes to and participates in network improvement initiatives

Participates in on-call rotation duties

Collaborate across all tiers of operations organization

Manages personal self-development and maintains current knowledge of the industry to leverage more effective or emerging technologies.

Provides mentoring and training to junior staff.

Required/Basic Qualifications

Associates degree

5 years related work experience

In lieu of Associates degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience

Preferred Qualifications

Bachelors degree

One year experience with Microsoft (MS) Windows Operating Systems and MS Office.

Ability to work self directed and be a team player.

Ability to resolve complex issues that require significant freedom of action and sound judgment with little management oversight.

Experience with position specific technical Software and Hardware. Computer skills, including general usage and support. Ability to research independently, multi-task, and meet deadlines under tight timeframes.

Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. Demonstrated ability to build working relationships with different levels within the organization. Ability to work effectively in a work plan driven/team environment.

Good written and oral communication skills.

Develops and applies telecom technologies for the business.

Superior working knowledge of the telecommunications systems, associated safety policies, practices, work procedures and regulatory requirements.

Superior inter-personal skills (listening, conflict management, approachability, negotiations) with ability and willingness to share information and transfer knowledge to others.

Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and senior management.

Working Conditions

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

Primarily Office, some plan and substation visits that require PPE

Travel RequirementsNot required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration DateThursday, May 15, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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