Senior Account Manager

SummaryThe Sporting Kansas City Senior Account Manager, Partnership Marketing is responsible for the day-to-day management and retention of an allocated partnership portfolio within the Corporate Partnership department at Sporting Kansas City and its parent company Sporting Club. The Senior Account Manager oversees the execution of assigned account assets at the highest level of customer service and satisfaction as well as collection of contractually obligated revenue per account. The Senior Account Manager shall be responsible for renewing each applicable account and generating incremental revenue within their current partnership portfolio. The Senior Account Manager will work and communicate with a diverse group of clients and prospects, as well as internal contacts at all levels; independent judgment is required to plan, prioritize, and organize a diversified workload. The Senior Account Manager will be expected to manage a full-time Associate while showcasing actions and tactics that align with the strategic vision of the Corporate Partnerships team. This position must support the organization’s mission, vision, and values by exhibiting the following five pillars of Sporting: High Performance, Experience Obsessed, Accountability, Integrity, and Club First.

Job Description

Essential Functions

Serve as a leader within the Corporate Partnership department.

Serve as the day-to-day manager to assigned Associates within the Partnership Marketing team which may include Account Manager or Activation Coordinator(s). Provide proper leadership and direction to direct reports’ execution process as designed by the Directors.

Serve as the primary liaison between Sporting Club and assigned partnership portfolio to build and maintain a positive relationship between both parties.

Implement, activate, and track all assigned partner assets/events to ensure all contractual obligations are being fulfilled, activated, and reported.

Responsible for educating best activation practices as well as collecting measurement data internally and externally from partners, agencies, and MLS counterparts, if applicable, on a regular basis for case studies, recaps, etc.

Responsible for renewing each applicable account and generating incremental organic revenue within the current partnership portfolio.

Responsible for understanding each partner’s business cycle and objectives to leverage and utilize this knowledge to create unique, go-to market strategies each year while finding opportunities to grow revenue through upsell and renewals.

Lead the creation, development, and optimization of partner-integrated platforms to drive incremental value for Sporting KC and partnerships.

Maintain accurate reporting process, through KORE and Trak resource systems, ensuring database management is aligned both internally and externally.

Conduct consistent touchpoints with each client to develop long-term relationships and continually find creative solutions that go above and beyond the contract to enhance the partnership experience.

Build solid relationships with day-to-day clientele, as well as internally with all associates of Sporting Club entities.

Prepare and update Partnership Marketing Team documents as needed, including game day partner activities spreadsheets, expense reports, account budgets, memos, letters, contracts, and spreadsheets.

Always represent Sporting Kansas City and its related affiliates in a professional manner.

Perform other related tasks as assigned.

Personal Attributes

Strong organizational, communications and interpersonal skills.

Outstanding critical thinking skills and ability to effectively address and solve industry challenges.

Ability to seek and secure incremental revenue opportunities with current clients.

Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

Must have high levels of discretion to handle sensitive confidential situations and information

Ability to work independently and coordinate multiple tasks.

Flexible schedule with the ability to work long hours including holidays, evenings, and weekends as the schedule demands.

Must be able to work all home games and special events each season; some travel may be expected.

Professional appearance and attitude, as well as the ability to work with others.

Results-oriented, coachable mentality with ambition to succeed and grow.

Skills & Experience

Bachelor’s Degree in Sports Administration, Marketing, Communications, or another related field required.

Minimum of three (3) years of activation and/or relationship management experience, preferably within the sports and/or marketing industries.

Minimum of one (1) year of leadership experience of managing people.

Minimum of two (2) years of sales experience, or history of renewing/upselling of current clients preferred.

Excellent spelling, grammar, proofreading skills, with a strong ability to communicate ideas orally and in writing.

Demonstrated strong teamwork aptitude and customer service skills.

Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.

REQ-4832