IN-HOUSE ONLY: Student Services Program Coordinator

Definition

(ON-CAMPUS - in-person position)

IN-HOUSE ONLY:

This position is open to internal permanent and temporary Coast Community College District (CCCD) employees to apply. External candidates are not eligible to apply. If you are not a current active employee with CCCD, please do not apply at this time.

Orange Coast College (OCC) is seeking equity-minded individuals for a classified employee role as a Student Services Specialist under the Student Services Wing, as part of the Counseling Division Office.

The College - About Orange Coast College

Orange Coast College's 164-acre campus is located in Costa Mesa, just minutes from Southern California's beautiful beaches, with its main campus in Costa Mesa and a campus in Newport Beach (Waterfront Campus). Orange Coast College (OCC) was founded in 1947 with the mission to serve the educational needs of a diverse local and global community. The College empowers students to achieve their goals by providing high-quality, culturally responsive, and innovative programs and services through pathways leading to degrees, transfers, certificates, foundational skills, workforce development, and lifelong learning. The College promotes student development, learning, and equitable outcomes by fostering a respectful, inclusive, caring, and participatory campus climate of student engagement and academic inquiry.

Orange Coast College (OCC) engages in a wide range of collaborative efforts aimed at fostering a culture of educational excellence and inclusivity. With a commitment to providing high-quality academic programs and student-centered support services, OCC creates an environment where all students can thrive. As a diverse and globally-minded institution, the college takes pride in initiatives that empower student communities by promoting cultural synergy across departments, including the Office of Student Equity, the Global Engagement Center, and the Multicultural Center.

OCC is a recognized leader in preparing students for transfer to four-year institutions and holds the prestigious designations of both a Hispanic-Serving Institution (HSI) and an Asian American, Native American, and Pacific Islander Serving Institution (AANAPISI). The college also boasts state-of-the-art facilities and is the first community college in Southern California to offer on-campus residential housing with over 300 apartment units, further enhancing the student experience.D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism

The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues strengthening our efforts around diversity, equity, inclusion, access, and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

Orange Coast College - Diversity, Equity, Inclusion, and Accessibility Page

Orange Coast College - Diversity, Equity, Inclusion, & Accessibility Plan (DEIA)Ideal candidates for this position will share OCC’s dedication to transforming lives through education, with a strong commitment to serving a diverse and vibrant student population. We currently enroll 17,859 students, the majority of whom are from racially minoritized populations: 38% of OCC's students are Latinx, 2% are African-American, 23% are Asian, less than 1% are Native American, 29% are White, and 6% are multiracial. As a designated Hispanic-Serving Institution (HSI) and an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI), Orange Coast College reflects the dynamic diversity in the region.

Orange Coast College Employee-Student Demographic Information

Direct Link: Employee / Student Profile Comparison Dashboard

Department Specifics: About OCC's Counseling Department

The Transfer Center at Orange Coast College (OCC) plays a pivotal role in student success by offering comprehensive resources, academic counseling, and articulation support to help students transition smoothly to four-year institutions. These services are vital for advancing the college’s mission of promoting academic achievement and equity in education. As a high-volume, high-visibility, and high-impact resource, the Transfer Center serves the students, the campus, and the local community. With OCC being the top CSU/UC transfer school in Orange County, our success depends on maintaining a well-trained and engaged transfer team. There are three main areas within the department: Transfer Center related functions, Transfer Opportunity Program (TOP), and Articulation. There are three administrative classified professionals providing support.

ABOUT THE DISTRICTThe Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services. Coastline, Golden West, and Orange Coast colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs. Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. The Coast Community College District values diversity, equity, inclusion, access, and anti-racism by creating a culture of inclusive excellence that uplifts employees and students through an environment that is equitable, diverse, inclusive, and accessible.

Summary

The Student Services Program Coordinator performs a variety of complex and technical duties in support of specially funded student services programs. Incumbents in this classification are responsible for the administrative coordination of program communications, planning, reporting, and a variety of complex activities in support of their assigned program(s).

Essential Duties and Responsibilities

Specific duties may vary among departments, divisions, and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:

Plans, organizes, and facilitates activities and programs to develop students’ skills in a variety of student services and programs.

Assists in program planning phases and implements programs to enhance student engagement through activities such as, but not limited to, multi-cultural enhancement, social introduction, workshops, and support that provides easy access to services and resources.

Conducts information and advisement sessions related to specific student requirements of assigned programs, divisions, and/or departments. Ensures reporting obligations are met on the state and federal levels.

Assists students with identifying opportunities, processing applications, and ongoing support to those actively engaged in a variety of college-sponsored programs, including, but not limited to, study abroad, Associated Students, multi-cultural events, etc.

Collaborates with various college departments and/or divisions to provide various in-service training and volunteer experiences on campus and in the community are designed to enhance acceptance and participation in co-curricular activities such as student government and leadership.

Works closely with students, staff, management, faculty, and administrators concerning best business practices, customer service, coordination of committees, and multiple projects associated with student engagement.

Collaborates with campus community to create, generate, and execute innovative ideas and processes to enhance student involvement; initiates and serves on District and college committees. Works closely with Associated Students, student clubs, the honors program, and other student groups to collaborate on events connecting students with each other.

Assists with identifying, developing, and arranging for Requests for Proposals (RFPs) from outside vendors/contractors and organizations; negotiates for services and fees with private and public industry sectors, organizations for services, performances, speakers, and material support; prepares standard and non-standard contracts for approval.

Communicates with management and administration with progress updates, program information, and reports that support the college and District’s ability to ensure compliance with program objectives, state and federal rules, regulations, policies, and procedures.

Oversees, distributes, and prepares reports of results from student satisfaction surveys after the conclusion of special events and activities. Recommends new and modified student engagement activities from survey feedback. Develops monitoring and tracking systems to ensure compliance with local, state, and federal rules and regulations related to assigned program(s).

Creates informational materials and publications supporting the assigned student services programs, in collaboration with Marketing and Public Relations.

Collaborates with other services in the campus community to create, generate, and carry out innovative ideas and processes to enhance student involvement.

Oversees and schedules events, student development activities, cultural trips, speakers, and other activities that encourage students to participate in college life.

Researches, prepares, recommends, and monitors approved budgets related to the assigned program; may assist with and prepare funding proposals. Carries out expenditure of project funds according to fiscal guidelines. Maintains records of grant funds or contracted expenditures. May assist with the evaluation of, and reporting for, program components and services.

Researches, collects, and compiles demographic and statistical data related to program participants; prepares and presents data and metrics related to student engagement, recruitment, retention, graduation, and transfer rates. May monitor outcomes for grant awards.

Interprets District policies and procedures pertaining to college activities and programs; ensures compliance with all applicable rules, regulations, policies, and procedures.

Oversees the maintenance of all records, including computer-aided student databases. Ensures confidentiality of student information.

Participates in a variety of campus/college, education, and grantee committees and functions that promote student engagement, retention, and achievement.

May maintain and update website pages using established formats and standards.

Performs other related duties as assigned that support the objective of the position.

Required to abide by all District policies and procedures, including Board Policy 3050 – Code of Professional Ethics.

Qualifications and Physical Demands

Knowledge and Skills

Requires specialized knowledge of educational and student services program goals and objectives, procedures and regulations.

Requires a working knowledge of the education and administrative services provided by the District, as well as special programs designed for student engagement and enrichment.

Requires specialized knowledge of the roll of cultural, social, and economic differences impacting the ability of students to achieve academic success.

Requires a working knowledge of mentoring and tutoring techniques as well as study skill development methods.

Requires professional-level writing skills to prepare grants and performance reports.

Requires math skills enough to read and analyze budget documents.

May require knowledge of regional and community demographics, including the needs of international and disadvantaged students, age-appropriate learning, and community resources.

Requires well-developed human relations skills to make formal presentations, facilitate group processes, and exercise sensitivity to diverse populations in school site and community environments.Abilities

Requires the ability to perform the essential responsibilities and functions of the position.

Requires the ability to convert program goals into sequenced action and activity plans.

Requires the ability to schedule and organize work to ensure the efficient flow of programs/activities in a manner conducive to the successful accomplishment of program goals.

Requires the ability to plan, prioritize, and assign work in order to meet yearly schedules and timelines.

Requires the ability to facilitate meetings and processes involving diverse groups.

Requires the ability to maintain confidentiality of private and sensitive information.

Requires the ability to secure funding, secure local interagency partnerships, and accomplish goals within financial limitations.

Requires the ability to use a variety of software applications and database systems to track projects, prepare reports, and monitor budget expenditures during the normal course of work.

Requires the ability to maintain productive and cooperative working relationships with others. Physical Abilities

The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.

Essential functions will vary by position.

As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.Education and Experience

The position requires a Bachelor’s degree in a behavioral science, social science, business, education, or a related area and four (4) years of experience in an outreach-oriented student services program, preferably in higher education. Or, any combination of education and experience that would meet the required equivalent qualifications for the position.

AND

Evidence of demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, geographic, gender, gender identity, and ethnic backgrounds of community college students. (California Code of Regulations Title 5 53022; Education Code Section 87360; Coast Community College District EEO Plan)

Licenses and Certificates

May require a valid driver's license. Working Conditions

Work is performed indoors, where health and safety considerations are minimal.

Conditions of Employment

Note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time.(ON-CAMPUS - In-person position) This is a recruitment for a permanent, full-time classified staff, 40-hour per week, 12-month per year position. The normal hours of work will be Monday through Friday, 8:00 am to 5:00 pm, with the flexibility to occasionally work evening hours and/or weekends, when necessary, to meet the needs of the department. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents, and life insurance for the employee. (Salary Schedule: EE-118)

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

The person holding this position is considered a mandated reporter under the California Child Abuse and