Front End - Front End Manag FT

As one of America's fastest-growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer, and a drive to be the best, Forman Mills can be your springboard to incredible career growth.

Front End Manager

Position Summary:

The Front End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for all aspects of the front end including POS Registers/cashiers, Service Desk/associates and layaway, Cash Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for Scheduling the front end to the needs of the business without overspending the budgeted payroll hours, line control efficiencies to ensure a fast and friendly check out experience for our customers and all filling and maintenance areas of the front end. The FEM also has complete responsibility to ensure Cash Management accountability thru out all team members that are scheduled to work the front end. All reports are reviewed daily in detail and any issues are immediately brought to the attention of the Store Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and procedures are followed, understood and executed by all team members, improving the front end efficiencies by hiring High Energy team members with the right skill set and attitude, handling all customer issues to ensure our customers have the best shopping experience.

Principle Duties and Responsibilities:

Partners with the admin and store manager in hiring "A" team members to work at the front end

Working with the store manager to Schedule to the needs of the business without overspending to the budget

Completely responsible for a "Fast and Friendly" check out experience, no more than 3 people in a line

Maintains constant visibility in the front end and monitors all cashiers performance

Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager and Loss Prevention

Performs random cashier audits up to twice per day

Evaluates, counsels and disciplines personnel based on performance in partnership with the Store Manager

Conducts morning "JUICE" meetings reviewing: Sales results, importance of line control and a fast and friendly checkout experience, cash management responsibilities and any other issue pertaining to the front end

Ensures flawless execution of all Company Initiatives to include:

"A" Teams

Line Control

Fast and Friendly Checkout

High Energy team members

Cash Management

Any other company initiatives

Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Present a positive image towards all team members, customers and the community

Communicates policies, procedures, advertising and all pertinent information to the staff.

Audits operational controls to ensure all policies are adhered to

Ensure proper dress code and name tag standards are maintained by all team members

Elevate all repair and maintenance issues of the front end equipment immediately to the store manager and IT support Position Requirements:

Ability to work varied hours/days, including nights, weekends and holidays to meet the needs of the business.

Ability to communicate effectively as it relates to speaking with customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.

Ability to perform basic math functions in order to operate the register, make change and conduct inventory.

May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation. Minimum Requirements:

Must be 18 years or older

Education: High School Diploma or Equivalent

Experience: Minimum of 1-2 years of experience managing a front end team in a high volume fast paced retail environment

High Energy, Hands on Leader

Excellent People Skills

Computer Skill required Here's a few of the benefits we offer our eligible associates:

On-the-job Training

Employee Assistance Program

401 (K) Plan with employer match

Potential for Advancement

Generous Employee Discount

Competitive Starting Salary

Health Insurance

Dental Insurance

Vision Insurance

Short Term and Long-Term Disability Insurance

Life and AD&D Insurance

Paid Vacation

Paid Sick Leave

Holiday Pay

Direct Community Involvement Opportunities

Other details

Job Family Store

Pay Type Hourly