IT Help Desk Analyst

Job Description

11388

Introduction

Visium Resources has been asked to identify qualified candidates for this Help Desk Analyst I position. This position is a contract opportunity which is expected to be on-site in Clayton, NC. The length is anticipated to be 1-2 years in length.

This position is NOT C2C eligible.

Summary

Provide onsite Desktop & IT Support to resolve end user technical issues in a timely fashion to maintain customer satisfaction. Install, troubleshoot & maintain a wide variety of equipment & applications. Work as part of a cross-functional Information Technology (IT) Infrastructure team supporting customers that are onsite as well as remote.

Requirements

* Imaging of new Laptops, Desktops & clients for Office and Manufacturing system usage.

* Setup and support of cellular devices for end users.

* Inventory control of patch cables, video cables, peripherals and other IT items.

* Assist in ordering and receiving equipment, as required.

* Comply with internal and external regulations and procedures.

* Follow all safety and environmental requirements in the performance of duties.

* Use remote management to assist end users who are working remote.

Qualified candidates would have the following:

* Minimum of 2 years of IT experience required, preferably in a customer facing role.

* Hands on hardware trouble-shooting experience, including laptops, desktops, barcode scanners, Audio & Video systems.

* Experience with Office365 applications.

* Experience with ticketing systems such as ServiceNow.

* Experience with supporting iPads and iPhones.

* Operational experience, hands on support for end user technical issues in an

operating facility.

* Ability to demonstrate and provide excellent & friendly customer service skills.

* CompTIA A+ certification is preferred.Company Description

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.