Call Center Data Analyst

Job Description

North Central Mental Health Services, Inc. provides the largest 988 call center in Ohio. North Central seeks to fill a full-time Data Analyst position responsible for developing, analyzing and reporting data generated from 988 documentation of calls.

Standard business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. on site. This position is FLSA non-exempt with a base salary commensurate with education, qualifications and demonstrated experience.

Responsibilities:

Use 988 call center data to understand and interpret patterns and trends

Develop and manage information collected

Manage and improve existing reporting systems

Analyze data to determine discrepancies

Investigate and resolve any data discrepancies in a timely manner

Perform database cleanups and document processes

Develop, review and update statistical data and reports

Provide consulting and analytic services to leadership

Provide technical support and mentoring as necessary

Qualifications & Skills:

Associate's degree accepted at minimum, Bachelor’s degree preferred, in Computer Science, Analytics or related degree

Minimum of 2 years of experience in a demonstrated data support role

Proficiency in statistics, data analysis and research methods

Demonstrated knowledge of and skills acquired in adaptability, decision making, customer service, interpersonal relations, oral communication, problem solving, project management, quality management, teamwork, written communication, group presentations, group process facilitation, strategic thinking and team building

Demonstrated knowledge and skills acquired in work processing, spreadsheet and database applications

Perks:

Team oriented environment

Excellent health, dental and vision care coverage options

Employer paid life insurance, long-term disability and AD&D coverage

Supplemental life purchase options

401(k) Plan with employer contributions

Generous paid vacation, holiday, sick and personal days

North Central is a Federal Student Loan Forgiveness participant

Referral bonuses

Free parking

CARF Nationally accredited

Serving Franklin County for over 50 years

Background and reference checks will be conducted. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

IND123

Powered by ExactHire:110890

Full-time