Operations Dispatcher

Position Type:

Support Staff

Date Posted:

5/9/2025

Date Available:

07/01/2025

Closing Date:

Until Filled

JOB SUMMARY:

Provide direct assistance to the Transportation Office. Must possess skills to communicate with the general public and school administrators. Reports to the Coordinator of Transportation.

QUALIFICATIONS:

Ability to deal effectively with the public and have a working knowledge of the transportation and warehouse practices of the school system.

Ability to use office equipment (including but not limited to:computer, telephone, copies, fax and bus radios).

High school diploma or GED.

Commercial driver’s license (CDL) with “P” and “S” endorsements or the ability to obtain one in six months. ESSENTIAL FUNCTIONS

Receives and resolves or refers parent, student, community questions and concerns.

Records, reports and dispatches warehouse inventory.

Receives and dispatches messages to maintenance and transportation officials.

Keeps confidentiality.

Has or obtains a working knowledge of contract and county bus routes.

Has or obtains a working knowledge of the bus audio/visual camera surveillance system.

Has or obtains a working knowledge of the TCP attendance system.

Dispatches buses to ensure that all routes are covered with qualified personnel for all regular and special needs school day transportation, plus field trips and special programs.Dispatches stand-by buses and repair vehicles as needed.Use related technology and software as global positioning systems (GPS) and computer-assisted routing.

Prepares and maintains records and reports such as daily attendance, operational logs, field trip logs, vehicle tracking and other required reports.

Assigns athletic trips to drivers in accordance with prescribed procedures.

Contacts replacement drivers from list of substitutes as soon as absences or pending absences are evident.

Receives telephone calls from drivers, attendants, parents and school administrators relative to prescribed schedules, special requirements or emergency situations.

Books, assigns, provides estimates and calculates costs for regular field trips, athletic trips and others as needed.Submits fieldtrip calculations for payment when needed.

Communicates with all stakeholders regarding daily operations including emergencies.

Minimizes service interruption by managing available resources and responding quickly to unusual situations, i.e., emergencies, breakdowns, accidents, no shows, etc.

Communicates with special needs bus drivers about program expectations, route changes and updates.

Performs such other duties as may be assigned.

PAY & HOURS: Placement on the Queen Anne’s County Support Salary Unit II Schedule is commensurate with experience and preparation.

APPLICATION PROCESS:

Internal Applicants: Those who are interested in this position, please fill out an Internal application at hr.qacps.org. Please upload a current resume, at least one (1) letter of recommendation and any additional supporting documents.

External Applicants: Submit an External application at hr.qacps.org. Along with your application, please upload a letter of interest, resume, two (2) letters of recommendation and any additional supporting documents.

NON-DISCRIMINATION STATEMENT

In accordance with state and federal laws, and the policies of the Board of Education, QACPS does not discriminate on the basis of race, ethnicity, color, age, religion, disability, genetics, ancestry/national origin, marital status, sex or sexual orientation in matters affecting employment or in providing educational programs and service, and provides equal access to the Boy Scouts and other designated youth groups. QACPS operates equal opportunity and affirmative action programs for students and staff. The Board of Education of Queen Anne’s County Public Schools is an equal opportunity/affirmative action employer.

Employee inquiries or complaints regarding discrimination or Title IX issues such as gender equity, sexual harassment and sexual discrimination should be directed to Michael Noel, Director of Human Resources, or ext. 176.

Student or parent inquiries or complaints regarding discrimination or Title IX issues such as gender equity, sexual harassment and sexual discrimination should be directed to Matt Evans, Director of Student Services, or ext. 154.

Inquiries regarding ADA and Section 504 should be directed to Joeleen Smith, Supervisor of Special Education, or ext. 131.

Inquiries regarding Title II should be directed to Michael Noel, Director of Human Resources, or ext. 176.

Inquiries may also be addressed in writing to the appropriate office at Queen Anne’s County Public Schools, 202 Chesterfield Ave, Centreville, Maryland 21617.

External Agencies

U.S. Equal Employment Opportunity Commission (EEOC)

(TTY for Deaf/Hard of Hearing callers only)

(ASL Video Phone for Deaf/Hard of Hearing callers only)

Maryland Commission on Civil Rights (MCCR)

(Español-marque el 2)

Maryland Relay 7-1-1

U.S. Department of Education (OCR)

Office for Civil Rights

400 Maryland Avenue, SW, Washington, DC 20202

Fax: ; TDD:

Board of Education contact information can be found on the QACPS website.