Bilingual Collections Specialist

Job Details

5503 CHEROKEE AVENUE - ALEXANDRIA, VA

Full Time

High School

$18.00 - $23.00

None

Day

Entry Level

Job Posting Date(s)

05/08/2025

Description

Bilingual Collections Specialist (Spanish/English)

On-Site Alexandria, VA Full-Time $18–$23/hr + Commission.

Who We Are

Nationwide Credit Corporation (NCC) is a leading, results-driven collection agency headquartered in Alexandria, VA. With a reputation for excellence and a people-first approach, we specialize in recovering outstanding payments while upholding the highest standards of compliance and customer service.

Who We're Looking For

We’re seeking a Bilingual Collections Specialist (Spanish/English) to join our high-performing Collections Department. You’ll be at the forefront of our efforts to recover past-due balances and help individuals resolve financial obligations in a respectful and solution-oriented way. If you're self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to meet you.

When Does Training Start?

• Training starts this June—don’t miss this opportunity!

• Monday to Friday, 8:00 AM – 5:00 PM.

• One scheduled Saturday per month, 9:00 AM – 1:00 PM.

• On-site position at our Alexandria headquarters (potential remote opportunity based on performance).

What You’ll Do

• Make outbound calls to assist consumers in resolving their delinquent accounts.

• Process incoming payments: duties include entering payment into our database, request paid invoices, and charge credit cards, per request.

• Maintain notes of collection activities in FACS Workstation.

• Provide thorough and accurate documentation of collection efforts of customer accounts through our internal communication channels, as well as records of any payments collected from the customer.

• Following the account guidelines outlined in documents/training materials.

• Balancing the effective utilization of on-phone, wrap-up, wait, and talk time.

• Achieving production goals.

• Demonstrating precise client understanding.

• Ensuring monthly compliance reports meet acceptable standards.

• Promptly and effectively addressing account and departmental needs and issues.

• Adhering to Federal and State laws as well as company policies in daily operations.

• Fulfilling any additional duties as assigned.

Experience and Desired Skills

• High School Diploma or GED required.

• Fluent in both Spanish and English (written and verbal).

• 2–5 years of similar or related collections experience.

• Excellent communication and negotiation skills.

• Ability to identify solutions that enhance productivity and improve services.

• Strong attention to detail and organizational abilities.

• Independent work ethic with a team-player attitude.

• Ability to listen actively and respond with empathy and professionalism.

Compensation & Benefits

• Hourly rate: $18.00–$23.00, based on experience.

• Monthly commission potential.

• Comprehensive benefits package:

- 401(k).

- Medical, Dental and life insurance.

- PTO and company-designated holidays.

- Supportive team environment and growth opportunities.

Why Choose NCC?

Join a thriving company where your voice matters and your success is recognized. At NCC, we’re more than just a call center—we’re a company focused on growth, integrity, and making a difference in the financial lives of others.